Customer Experience Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱700,000 - ₱1,200,000

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Customer Service Advisor to join our team.

About the Role

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment, resolving customer queries and concerns with empathy and professionalism.

  • As a Customer Service Advisor, you will be the primary point of contact for customers, providing support and resolution to their queries regarding our products or services.
Key Responsibilities

The successful candidate will:

  • Greet customers in a courteous, friendly, and professional manner
  • Maintain basic knowledge of our products and/or services
  • Prepare accurate work and document accounts as required
  • Participate in activities to improve customer satisfaction and business performance
  • Offer additional products or services where applicable
  • Track and retrieve information in our call tracking database
  • Respond to customer inquiries by referring them to relevant materials or senior staff
Requirements

To succeed in this role, you should have:

  • A high school diploma with three to six months of relevant experience preferred
  • Strong customer service orientation and computer navigation skills
  • Effective communication skills, both written and verbal
  • Dependable with strong attention to detail
  • Ability to adapt to changes quickly and work independently
  • Tolerance for repetitive work in a fast-paced environment
  • Willingness to rotate shifts as needed

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