Technical Productivity Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱500,000 - ₱800,000

Job Title: Technical Support Advocate

Job Description:

This is a technical support role that requires hands-on troubleshooting, feature explanation, and best practice guidance for our product. The work environment is fast-paced and dynamic.

A successful candidate will operate efficiently in this climate, maintain composure, exhibit professionalism, understand our services, team needs, and deliver the highest level of client satisfaction.

Required Skills and Qualifications:
  • 2 years of technical support experience preferably supporting customers via email and chat.
  • Experience in providing technical support installing and uninstalling apps from phones and computers.
  • General knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment - must be adaptable.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English.
  • Ability to properly understand and convey tone via written communications.
Benefits:
  • Private health insurance.
  • Training & development.
Others:

Flexible work schedule.

Passion for customer experience.

Proven ability to work remotely as part of a team but also with little direction is highly desired.

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