PRODUCT SPECIALIST
4 days ago
Job Summary:
The Product Specialist supports product development for smart home devices, addressing customer needs, conducting market research, and analyzing industry trends
Key Responsibilities:
Assess clients' needs and preferences to design home automation solutions
Install, program, and configure a variety of smart home devices and systems.
Educate clients on system operations and provide thorough training on usage.
Continuously expand knowledge of the product line
Help customers determine which product is the right choice for them
Provide technical demo, support, maintenance, and customer training
Offer related products and services to new customers
Collaborate with other professionals, such as electricians and contractors, to ensure successful implementation.
Stay updated on industry trends and emerging technologies
Qualifications:
Diploma or degree in Business, Marketing, Mechatronics Engineering, or a related field
Basic electrical knowledge
Comfortable tinkering with computer / app configurations
Strong problem-solving and customer service skills
Work experience in customer service or sales
Excellent verbal and written communication skills
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