Renewal Growth Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeExpert Full time $90,000 - $115,000

Job Overview

The Recurring Revenue Manager is responsible for the day-to-day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

This position focuses on revenue growth and software asset management in your assigned accounts. You will develop customer relationships that promote retention and loyalty.

Key Responsibilities
  • Be a licensing expert and understand all owned assets within a given account
  • Have a strong understanding of complex software quoting
  • Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
  • Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers
  • Work closely with customers on renewal during the customer journey for optimal retention
  • Direct relationship with sales teams to drive expansions
  • Review client requests with technical support, product management, and regional sales team and escalate as necessary
  • Identify at-risk accounts and take appropriate action and/or escalate as needed
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals

Required Skills and Qualifications

  • Bachelor's degree or equivalent experience
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
  • Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
  • Competency with Salesforce and Customer Success Management platforms
  • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills

What We Offer

  • A challenging and rewarding career opportunity
  • The chance to work with a talented and diverse team
  • A comprehensive benefits package

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