Chief Growth Strategist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱2,200,000
Senior Customer Success Manager

The Senior Customer Success Manager plays a pivotal role in driving customer satisfaction and value. They oversee a portfolio of strategic accounts, serving as an on-demand CSM throughout the customer lifecycle from deployment to renewal.

The key responsibilities include managing named accounts to ensure engagement and satisfaction over their lifetime, establishing key relationships within customers to understand and address their needs and concerns, developing strong relationships with key buyers and influencers to leverage during the customer's lifetime, partnering with customers to build joint plans for success, maintaining a detailed understanding of their business to achieve high levels of customer satisfaction, delivering exceptional customer experiences to support superior cybersecurity outcomes, monitoring customer analytics and KPIs to reinforce the value of the solution and identify areas for improvement, conducting regular business reviews to clearly articulate the specific value delivered to the customer, and coordinating activities across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.

Key Qualifications:
  • Strong communication and interpersonal skills
  • Proven ability to establish and maintain effective relationships with key stakeholders
  • Ability to analyze complex data and make informed decisions
  • Strong problem-solving skills and attention to detail
Benefits:

The Senior Customer Success Manager will have the opportunity to work with a dynamic team to deliver exceptional customer experiences, drive business growth, and profitability. The role offers a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement.

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