Customer Support Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
Job Description

This is an exciting opportunity to be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Australia. You will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

The role requires a high level of technical proficiency, with experience using Zendesk, Aircall, Slack, and Gmail being a strong plus. You will work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.

As part of this role, you will identify recurring customer pain points and suggest improvements to workflows or help center content. This is a fully remote position that requires self-motivation and a quiet workspace with a stable internet connection.

Key Responsibilities
  • Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Work with cross-functional teams to ensure seamless service
Requirements
  • Outstanding English (written and spoken)
  • Experience with Zendesk, Aircall, Slack, and Gmail
  • Customer-Focused Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
Benefits

Competitive remuneration package, including additional financial, wellbeing and lifestyle benefits. You will also have opportunities for personal growth and development, as well as ongoing AI initiatives.

Interview Process

The interview process includes multiple stages, which are designed to assess your skills, experience and fit for the role. Interviews may be held via video call or in person, depending on location and preference.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership

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