Process Improvement Lead

2 days ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role
This exciting opportunity is for a Quality Analyst to work with TASQ Staffing Solutions. As part of this role, you will be required to have a minimum of 1 year experience as Quality Analyst in BPO Industry, good communication skills, and good knowledge in Quality Tools. Your responsibilities will include monitoring of transactions as per process guidelines, conducting call quality coaching to the associates, and working with the Process Management Team in coming up with initiatives to help improve associates and site performance.



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