BPO Process Trainer

5 days ago

Pasay City, Philippines Manpower Core Group Inc. Full time

Key skills
Process trainer
US Banking

Job title: Process Trainer
Work set up: Onsite in MOA Pasay, Cebu and Alabang
Work shift: Shifting
Salary: 35K
Target start date: Asap

In this role, you’ll make an impact in the following ways:

• Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.
• Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.
• Manage allocation of people and financial resources for Learning and Development and be able to adapt to other tasks such as coaching, mentoring, compliance auditing
• Own and evolve the learning roadmap for new hires and leaders, continuously building and adding learning paths.
• Leverage a deep understanding of the various services in Global Custody, to create specialized and optimized learning paths.
• Design and implement certification and implementation programs for New Hire specialists and New Hire Leadership onboarding.
• Understand the bigger picture of how effective learning impacts the overall competency and readiness of employees to set them up for
success and creating a positive ripple effect to the organizational goals and visions.
• Align company priorities and strategies to employee metrics and goals, evaluate employee performance and progress, and strive to
recognize, encourage, and improve team performance to support organizational business targets, supporting inclusive work environments.
• Powerful communication skills to articulate clearly and confidently complex processes in a way that would be easily understood.
• Ability to directly address conflicts and escalate issues where appropriate, including managing difficult conversations with team members.
• Strong conceptual and planning skills, time management skills, and the ability to handle multiple projects simultaneously.
• Identify training opportunities through constant TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one-pager process flows, and refreshers, to enhance product knowledge and customer service skills
• Develop and execute sound action plans that will result in outstanding results in key performance measures.
• Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues and coordinate service delivery.
• Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations.
• Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.

To be successful in this role, we’re seeking the following:

• At least 3 years experience in instructional designing, training delivery with specialization in banking operations
• Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.
• At least 5 years of inbound client service experience from global banking operations required
• Advanced level in developing and executing training programs
• Strong interpersonal skills with developing frontline specialists through effective coaching techniques
• Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one pager process flows, refreshers, to enhance product knowledge and customer service skills
• At least 2 years of college degree BS / BA (72 units)
• Willing to work 100% onsite at Pasay, MOA Complex
• Willing to travel as needed by the business
• Willing to work night shift (North America Hours) and shifting schedule as needed by the business

Desired additional qualifications:

• Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
• Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
• PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies

• Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools
• Presentation skills, with deep understanding and expertise of the story behind the numbers
• May be required to be registered, certified, or licensed in a specialty area.

  • BPO PHRN/ USRN Process Trainer

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills Process trainer USRN & PHRN BPO Healthcare Job title: PHRN/ USRN Process Trainer Work set up: Hybrid in MOA Work shift: Shifting Salary: 37K - 45K Target start date: Asap Non-negotiable: • Must have active license in PHRN and USRN • At least 2 years of relevant experience as a Process Trainer Position Overview: The primary role of the job...

  • BPO PHRN/ USRN Process Trainer

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills Process trainer USRN & PHRN BPO Healthcare Job title: PHRN/ USRN Process Trainer Work set up: Hybrid in MOA Work shift: Shifting Salary: 37K - 45K Target start date: Asap Non-negotiable: • Must have active license in PHRN and USRN • At least 2 years of relevant experience as a Process Trainer Position Overview: The primary role of the job...

  • Trainer (BPO)

    3 months ago

    Taguig City, Philippines ADDFORCE Human Resources Solutions Full time

    • Must have at least 1 year of trainer experience handling any account in the BPO industry • Must be proficient in English • Amenable to work on-site in BGC, Taguig on a shifting schedule • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate • Competitive salary...

  • Trainer (BPO)

    3 months ago

    Taguig City, Philippines ADDFORCE Human Resources Solutions Full time

    • Must have at least 1 year of trainer experience handling any account in the BPO industry • Must be proficient in English • Amenable to work on-site in BGC, Taguig on a shifting schedule • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate • Competitive salary...

  • BPO Process Trainer

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills Process trainer US Banking Job title: Process Trainer Work set up: Onsite in MOA Pasay, Cebu and Alabang Work shift: Shifting Salary: 35K Target start date: Asap In this role, you’ll make an impact in the following ways: • Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury...

  • Healthcare Process Trainer and Coach

    5 days ago

    Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time

    About the RoleWe are seeking a skilled Process Trainer and Coach to join our team at Manpower Core Group Inc. As a key member of our training department, you will play a vital role in educating and producing competent staff to deliver client-set requirements.Key ResponsibilitiesConduct classroom process training/up-training/cross-skilling for new...

  • BPO Trainer

    5 days ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Trainer/Training Experience (BPO) Mentoring Excellent Communication US Banking Disputes Management PIONEERING ACCOUNT Position: Trainer Accounts: Banking/Financial Type of Support: Training Facilitation - Support functions Work arrangement: Work onsite daily in Cebu City Salary: up to 35K Shifts: US Business hours Start date: ASAP Educational...

  • Process Trainer

    7 months ago

    Cebu City, Philippines Recruiter PH Full time

    Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following:• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team• Deliver Generic Domain...

  • BPO Trainer

    5 days ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Trainer/Training Experience (BPO) Mentoring Excellent Communication US Banking Disputes Management PIONEERING ACCOUNT Position: Trainer Accounts: Banking/Financial Type of Support: Training Facilitation - Support functions Work arrangement: Work onsite daily in Cebu City Salary: up to 35K Shifts: US Business hours Start date: ASAP Educational...

  • BPO PHRN

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills PHRN USRN Healthcare Industry BPO trainer Process trainer Job Title: PHRN / USRN - Training Assistant Manager Basic salary: PHRN - 40K, USRN - 50K Work schedule: Shifting Work set up: Hybrid Site Assignment: MOA Pasay Interview Process: Onsite QUALIFICATIONS: • Must have active PHRN and USRN License, can try PHRN license only with good...

  • BPO PHRN

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills PHRN USRN Healthcare Industry BPO trainer Process trainer Job Title: PHRN / USRN - Training Assistant Manager Basic salary: PHRN - 40K, USRN - 50K Work schedule: Shifting Work set up: Hybrid Site Assignment: MOA Pasay Interview Process: Onsite QUALIFICATIONS: • Must have active PHRN and USRN License, can try PHRN license only with good...

  • Process Trainer Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking an experienced Process Trainer to join our team. This role offers a competitive salary of $65,000 - $80,000 per annum.Job OverviewWe are looking for a skilled trainer who can work with banking contact center teams to develop their skills and knowledge.Key ResponsibilitiesDevelop and deliver training programs to meet the...

  • BPO Trainer

    3 months ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Work setup: 100% Onsite in Fairview Terraces, QCNon-negotiable Requirements:1-3 years of experience as a Trainer in an international BPO company (preferably with a banking/financial services background)Advanced English written and verbal comm skillsBachelor's degreeAmenable to work on a graveyard-shifting scheduleCan start ASAP in QC

  • BPO Trainer

    3 months ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Work setup: 100% Onsite in Fairview Terraces, QC Non-negotiable Requirements: 1-3 years of experience as a Trainer in an international BPO company (preferably with a banking/financial services background) Advanced English written and verbal comm skills Bachelor's degree Amenable to work on a graveyard-shifting schedule Can start ASAP in QC

  • Process Trainer Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job OverviewThe Eteam Workforce Private Corporation is seeking a Process Trainer to educate and produce competent staff.Key ResponsibilitiesEducate and train staff to deliver client-set requirements.Transfer process knowledge and related skills essential for production tasks.RequirementsBachelor's degree in a relevant field.Experience in process training and...

  • BPO Process Trainer

    5 days ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Process trainer US Banking Job title: Process Trainer Work set up: Onsite in Cebu Work shift: Shifting Salary: 35K Target start date: Asap In this role, you’ll make an impact in the following ways: • Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services. • Create an...

  • BPO Trainer

    3 months ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Work setup: 100% Onsite in Fairview Terraces, QC Non-negotiable Requirements: 1-3 years of experience as a Trainer in an international BPO company (preferably with a banking/financial services background) Advanced English written and verbal comm skills Bachelor's degree Amenable to work on a graveyard-shifting schedule Can start ASAP in QC

  • BPO Process Trainer

    5 days ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Process trainer US Banking Job title: Process Trainer Work set up: Onsite in Cebu Work shift: Shifting Salary: 35K Target start date: Asap In this role, you’ll make an impact in the following ways: • Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services. • Create an...

  • BPO Content Developer

    5 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills BPO training BPO trainer Content designing and development Designing Training Modules Job title: Content Developer Work set up: Hybrid (Pasay-MOA) Work shift: Shifting Salary: 30K Target start date: ASAP The role is primary responsible is to: •Partner with internal and external client/stakeholders to identify and analyze process performance...

  • Senior Banking Trainer

    4 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions is seeking a highly skilled and experienced Senior Banking Trainer to join our team in Fairview Terraces, QC.Job SummaryWe are looking for a talented trainer with 1-3 years of experience in an international BPO company, preferably with a banking/financial services background. The ideal candidate will have advanced...