Senior QA Professional

21 hours ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role:

TASQ Staffing Solutions is seeking a seasoned QA expert to join our team. As a QA Manager, you will play a crucial role in ensuring the quality of our services in the insurance department. You will be responsible for leading our QA team and implementing quality frameworks in new transitions.

Your key responsibilities will include working closely with our team to deploy quality tools, analyzing results, and identifying areas for improvement. Your expertise in NPS, CSAT, and 7 QC tools will be essential in driving excellence in our processes.

To be successful in this role, you must have a Bachelor's/College Degree and at least 5 years of experience in a QA Manager position in BPO. Your background in insurance account management and knowledge of quality tools and analysis are also non-negotiable requirements. Additionally, you must have a strong understanding of NPS calculation and be able to start immediately.

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