Lead Collection and Dialer Manager
6 days ago
**Job Summary:**
TASQ Staffing Solutions is seeking an experienced AVP for BPO Operations to lead our collection and dialer teams. As a key member of our operations team, you will be responsible for developing and implementing effective collection strategies, overseeing dialer management, and managing a team of collection and dialer managers.
**Responsibilities:**
- Develop and implement strategic plans to minimize bad debt and optimize loss mitigation, digital collections, and support systems.
- Lead a team of collection and dialer managers, trainers, and other support functions to achieve corporate goals.
- Set goals, provide direction, and evaluate performance to align with corporate strategies.
- Analyze delinquent portfolios to identify opportunities for improvement and develop solutions.
- Oversee the implementation of system improvements and stay updated on innovations in collections.
**Requirements:**
- Candidate must have at least 5 years of experience as a Senior Operations Manager or Director.
- Minimum tenure should not be less than 2 years for the past 3 companies.
- Handled a minimum of 500 FTE.
- Willing to work onsite and travel between locations.
- Must be willing to be on a graveyard shift.
**Estimated Salary:** PHP 250,000 - 350,000 per year (dependent on qualifications and experience). The salary range is based on industry standards for similar positions in the Philippines.
**About TASQ Staffing Solutions:**
TASQ Staffing Solutions is a leading provider of staffing solutions for businesses in the Philippines. We pride ourselves on providing high-quality services to our clients and creating opportunities for talented professionals like you.
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