AVP for BPO Operations Management

4 weeks ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Major Responsibilities

The AVP for BPO Operations will be responsible for developing and implementing effective collection strategies to minimize bad debt. This includes planning system improvements and staying updated on innovations in collections, as well as analyzing delinquent portfolios to optimize loss mitigation, digital collections, and enhance support systems.

The role also involves overseeing dialer management and implementing changes smoothly. Additionally, the AVP will lead a team of collection and dialer managers, trainers, and other support functions, setting goals, providing direction, and evaluating performance to align with corporate strategies.

The AVP will also be responsible for communicating performance metrics, risks, and improvement needs to stakeholders, and engaging with clients on governance, reporting, and key decisions.

Requirements
  • College Graduate
  • At least 5 years of experience as a Senior Operations Manager or Director
  • Minimum tenure should not be less than 2 years for the past 3 companies
  • Handled a minimum of 500 FTE
  • Willing to work onsite and travel between MOA or Alabang
  • Must be willing to be on a graveyard shift


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