
Real Estate Technical Support Specialist
7 days ago
The ideal candidate will have experience handling live chat, phone, and email support, as well as strong communication skills and ability to meet KPIs and SLA goals.
This role will primarily focus on supporting clients in the real estate technology (PropTech) and brokerage sectors with technical issues and ensuring excellent customer satisfaction through multiple channels of communication.
Key Responsibilities:- Provide frontline technical assistance via various mediums.
- Utilize step-by-step procedures and tools to troubleshoot issues.
- Manage support tickets and inquiries while meeting set performance targets.
- Collaborate with leadership for coaching, feedback, and training reviews.
- Intensive product knowledge acquisition.
- Email ticket focus with daily objectives.
- Chat or phone support transition after email training.
- Ongoing aggressive training with assessments and structured documentation.
- Previous experience in technical support or customer success.
- Strong situational awareness and problem-solving abilities.
- Comfort with structured processes and schedule adherence.
A successful candidate will have a proven track record of handling technical support requests efficiently and effectively, possessing strong interpersonal skills and the ability to adapt to changing circumstances.
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