Healthcare Journey Guide

1 week ago

Biñan, Calabarzon, Philippines beBeePatientCare Full time $80,000 - $100,000
Job Overview

We are seeking a compassionate and detail-oriented individual to guide patients through complex healthcare journeys with empathy and professionalism.

The ideal candidate will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Key Responsibilities:
  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Required Skills and Qualifications
  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits

This role offers the opportunity to make a meaningful difference in patients' lives while developing your skills and expertise in patient care navigation.

What We Offer

A dynamic and supportive work environment, opportunities for professional growth and development, and a chance to be part of a team dedicated to delivering exceptional patient care.

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