Dedicated Customer Support Specialist

2 days ago

Davao City, Davao, Philippines beBeeCustomer Full time $38,400 - $48,000
Customer Support Role

We are seeking a dedicated Customer Support Representative to join our team. In this role, you will be the primary point of contact for our landline users, providing exceptional support and ensuring their satisfaction.

Key Responsibilities:

  • Resolve customer inquiries in a timely and efficient manner
  • Identify trends and drive improvements to enhance customer experience
  • Collaborate with cross-functional teams to remove obstacles and deliver results
  • Provide solutions to prevent customer cancellations and increase customer loyalty
  • Upsell additional products and services to customers, driving revenue growth and delivering value-added solutions
  • Remain calm under pressure and maintain excellent communication skills, both verbally and in writing
  • Embody a kind and caring mentality towards customers, fostering a supportive work environment
  • Adapt quickly to change and prioritize tasks effectively to meet deadlines

Benefits:

  • Globally distributed team, allowing for flexibility and remote work arrangements
  • Competitive compensation package, including base salary and commission potential
  • Rotating weekend shifts in the US timezone, ensuring 24/7 customer support coverage

Culture and Values:

  • Customer-obsessed culture, prioritizing customer satisfaction above all else
  • Continuous learning and development opportunities, empowering employees to grow and excel in their roles
  • Efficiency and resourcefulness, optimizing resources to deliver exceptional results and achieve goals
  • Transparency and open communication, resolving issues promptly and building strong relationships with stakeholders
  • Founder mindset, taking ownership and responsibility for delivering exceptional products and services
  • Caring mentality, prioritizing customer satisfaction and teamwork over personal accolades

Requirements:

  • Advanced English language proficiency required for this role
  • Experience with Zendesk, Hubspot, or similar technology preferred but not essential

What We Offer:

  • A dynamic and supportive work environment, where employees feel valued and empowered to grow
  • A chance to make a meaningful impact on customer satisfaction and business success
  • A competitive compensation package that rewards performance and dedication
  • Opportunities for professional growth and development, helping employees reach their full potential

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