Client Service Facilitator

4 hours ago


Batangas, Calabarzon, Philippines beBeeCoordinate Full time ₱600,000 - ₱1,000,000
Customer Success Coordinator Role

This role presents an excellent opportunity to excel in a dynamic and collaborative work environment. Our client is an international company that specializes in branding solutions, custom manufacturing, and fulfillment services.

The Customer Success Coordinator ensures seamless client experiences by effectively managing orders from intake to invoicing with precision and efficiency. This involves working closely with internal teams and clients to maintain operational excellence and clear communication.

The responsibilities of this position include reviewing incoming orders for accuracy, margin requirements, and artwork readiness. It also entails coordinating timelines with vendors and ensuring orders align with client expectations.

Key duties involve tracking orders through production and delivery, updating the WIP dashboard daily, responding to client questions and requests, escalating challenges proactively, maintaining consistent updates with stakeholders and vendors, communicating with vendors to request and deliver quotes, and following up with vendors and clients throughout the order process.

Additional responsibilities include ensuring timely and accurate invoicing of completed jobs, handling simple bookkeeping and billing reconciliation tasks, monitoring job status to prevent missed billing or delivery issues, maintaining up-to-date order status in CRM and WIP tools, flagging inefficiencies or risks, participating in workflow improvement efforts, requesting and evaluating quotes from international vendors, identifying and recommending the best pricing options to the sales team based on availability and cost.

The ideal candidate will possess 2+ years' experience in virtual assistant, customer service, project coordination, or order fulfillment. They should be highly organized with strong attention to detail, tenacious in their work ethic, able to perform simple bookkeeping tasks accurately and independently, forward-thinking in anticipating issues and proposing solutions, and proficient in written and verbal communication skills.

The successful candidate will thrive in a fast-paced, team-driven environment, be proactive in communication, especially when facing potential delays or escalations, and be motivated by team growth, sales impact, and overall business performance.



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