Clinical Services Manager

5 hours ago

Batangas, Calabarzon, Philippines beBeeClinical Full time ₱5,300,000 - ₱7,700,000

Job Description

A professional working in this role delivers exceptional clinical services to enterprise clients. This position bridges client expectations with internal clinical standards and operational excellence, while fostering a collaborative environment that prioritizes patient care.

The ideal candidate will manage clinician rosters, ensure services are delivered on time, and oversee transitions, escalations, and referrals for high-risk or complex cases.

  1. Client Management & Reporting (30%)
  • Act as the primary clinical point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects such as Return-to-Work, critical incidents, or program deployments.
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counseling teams.
  • Co-develop and localize SOPs for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians (counselors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
  • Coordinate reflective practice, peer case discussions, and alignment to organizational goals.
  • Provide clinical supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
  • Engage in cross-country best practice exchange and maintain regional alignment.

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