Training and Development Program Manager for BPO

1 day ago


Manila, National Capital Region, Philippines Neksjob Corporation Full time
Role Description:
The Training and Development Program Manager will play a critical role in driving performance excellence across our BPO operations. Reporting directly to our Operations Leads, this senior-level role will oversee the development and execution of training programs, ensuring they meet the evolving needs of our clients and internal teams.

Key Responsibilities:
  • Develop and implement training programs that align with business objectives.
  • Lead a team of trainers and content developers/writers to design, develop, and deliver high-quality training materials.
  • Collaborate with cross-functional teams to develop and maintain training materials, methodologies, and performance evaluation processes.
  • Analyze training data to monitor effectiveness and make recommendations for improvement.

Requirements:
  • A minimum of 7 years of experience in Training and Development.
  • A minimum of 2 years of experience in the Contact Center or BPO industry.
  • A minimum of 5 years of experience as a team lead.
  • Strong understanding of Business Process Outsourcing (BPO) operations and their training requirements.


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