Training and Development Program Manager for BPO
1 day ago
The Training and Development Program Manager will play a critical role in driving performance excellence across our BPO operations. Reporting directly to our Operations Leads, this senior-level role will oversee the development and execution of training programs, ensuring they meet the evolving needs of our clients and internal teams.
Key Responsibilities:
- Develop and implement training programs that align with business objectives.
- Lead a team of trainers and content developers/writers to design, develop, and deliver high-quality training materials.
- Collaborate with cross-functional teams to develop and maintain training materials, methodologies, and performance evaluation processes.
- Analyze training data to monitor effectiveness and make recommendations for improvement.
Requirements:
- A minimum of 7 years of experience in Training and Development.
- A minimum of 2 years of experience in the Contact Center or BPO industry.
- A minimum of 5 years of experience as a team lead.
- Strong understanding of Business Process Outsourcing (BPO) operations and their training requirements.
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