Client Facing Team Lead for Training Programs
11 hours ago
Neksjob Corporation seeks an experienced Training and Development Program Manager to join our BPO team. As a key member of our operations department, you will be responsible for developing and executing training programs that drive performance excellence and deliver exceptional customer experiences.
About You:
We are looking for a seasoned professional with a strong background in Training and Development, who possesses excellent leadership and communication skills. Your expertise will enable you to design, develop, and implement training programs that meet the evolving needs of our clients and internal teams.
Key Responsibilities:
- Develop and implement comprehensive training needs analysis to identify areas for improvement.
- Design and deliver high-quality training programs, including curriculum development, content creation, and facilitation.
- Collaborate with cross-functional teams to develop and maintain training materials, methodologies, and performance evaluation processes.
- Analyze training data to monitor effectiveness and make recommendations for improvement.
Requirements:
- A minimum of 7 years of experience in Training and Development.
- A minimum of 2 years of experience in the Contact Center or BPO industry.
- A minimum of 5 years of experience as a team lead.
- Strong understanding of Adult Learning Theory and its application in training programs.
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