Expert Support Team Leader

Job OverviewThis leadership role involves guiding teams toward success in customer support.Qualifications and SkillsA minimum of 3 years of experience as a leader in a customer service environment.Proven background in e-commerce customer service, with expertise in platforms like Shopify, BigCommerce, or Amazon.Strong written and verbal English...

Job OverviewWe are seeking a proactive and adaptable remote team leader to oversee daily operations, ensure consistent communication across teams, and maintain productivity in a fully virtual environment.This role involves coordinating with team members across various departments to support operational workflows, monitoring progress on assigned tasks, and...

The Gaming Team Leader is responsible for guiding a team that engages players across multiple channels (email, chat, in-app), with a focus on player reactivation, retention, monetization, and VIP support. This role blends customer engagement, soft sales, and support oversight. You will lead efforts to re-engage dormant or low-activity players, manage VIP...

About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...

About the RoleAs a seasoned team leader, you will oversee multiple teams and accounts, focusing on day-to-day management, performance quality, logistics, internal coordination, and external communications.You will manage at least three autonomous accounts, an account with a minimum headcount of eight and a dedicated shift lead, or at least one team captain...

Monitor, manage and maintain a high level of service and ensure performance standards are being achieved. Generate and communicate monthly statistical and operational reports. Handles performance management, disciplinary procedures, attendance management and schedule adherence. Build and maintain a positive working culture. Handling escalated complaints and...

Job SummaryThis is a key leadership position responsible for overseeing the daily operations and growth of a global technical support team. The successful candidate will lead a high-performing team of technical support engineers across time zones, driving continuous improvement in our operations and service delivery.Key ResponsibilitiesLead and grow a team...

Our ideal candidate for the Team Lead role is a seasoned leader with a strong background in Linux, networking, and relational databases.Key Responsibilities:Lead and inspire a team to deliver excellent customer experiencesManage escalations, monitor performance, and foster a culture of collaborationOversee customer support tickets, ensuring timely resolution...

Job Title: Community Support ExpertSophos is a global leader in advanced security solutions. As a Community Support Expert, you will be responsible for proactively supporting customers through online platforms and producing valuable self-service support content.Main Responsibilities:Act as a brand ambassador to build and develop the community and provide an...

OverviewOur team is seeking a skilled Customer Support Expert to handle multiple customer support channels, including phone calls, live chats, and emails.The ideal candidate should have excellent verbal communication skills in English with a clear accent. Previous experience as a customer support representative is essential along with flexibility,...