Customer Support Team Performance Leader

About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...

Job Description:The Customer Support Manager plays a pivotal role in leading a high-performing support team, ensuring exceptional customer experience across the entire customer journey.Key responsibilities include developing a productive and inclusive team culture, providing coaching and skill development to team members, setting goals, managing performance,...

About the RoleWe are seeking an experienced Sales Operations Manager to join our team. In this role, you will optimize systems, processes, and technology to drive revenue growth and ensure our sales organization operates at peak efficiency.This is a unique opportunity for a dynamic and results-driven individual who is passionate about sales operations and...

OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

The Gaming Team Leader is responsible for guiding a team that engages players across multiple channels (email, chat, in-app), with a focus on player reactivation, retention, monetization, and VIP support. This role blends customer engagement, soft sales, and support oversight. You will lead efforts to re-engage dormant or low-activity players, manage VIP...

Our ideal candidate for the Team Lead role is a seasoned leader with a strong background in Linux, networking, and relational databases.Key Responsibilities:Lead and inspire a team to deliver excellent customer experiencesManage escalations, monitor performance, and foster a culture of collaborationOversee customer support tickets, ensuring timely resolution...

Lead Customer Experience ProfessionalWe are seeking an experienced leader to join our team and drive customer experience excellence.About the RoleThe successful candidate will be responsible for leading and managing a team of professionals, fostering a culture of collaboration and innovation, and developing strategies to improve the customer shopping...

Monitor, manage and maintain a high level of service and ensure performance standards are being achieved. Generate and communicate monthly statistical and operational reports. Handles performance management, disciplinary procedures, attendance management and schedule adherence. Build and maintain a positive working culture. Handling escalated complaints and...

Job OverviewWe seek a results-driven Team Lead to oversee and develop our customer support teams, fostering exceptional service delivery for e-commerce brands.Main Responsibilities:Motivate and monitor agents' performance to meet or exceed KPIs.