Lead Chat Operations Manager
3 weeks ago
We are seeking a highly skilled Lead Chat Operations Manager to join our team at Gear Inc.
About the RoleThe successful candidate will be responsible for leading and supervising a group of chat moderators, ensuring that content guidelines are followed, and maintaining a secure and polite online environment. This includes monitoring and directing the moderating staff, as well as addressing any platform policy violations.
A key aspect of this role is to guarantee that all CSR tasks are completed smoothly and effectively, while also keeping up with platform rules and regulations. The ideal candidate will have strong leadership abilities, excellent verbal and written communication skills, and proficiency with software and tools for moderating.
Responsibilities- Manage, inspire, and mentor a group of chat moderators along with TLs.
- Hold regular team meetings, evaluate performance, and offer helpful criticism.
- Manage escalations and challenging situations while advising and supporting moderators.
- Ensure that all CSR tasks are completed smoothly and effectively.
- Keep up with platform rules and regulations and ensure the team follows them.
- Conduct audits and evaluations of the agents' actions to ensure consistency and correctness.
- Implement quality assurance procedures to uphold strict criteria.
- Report any issues or challenges directly to the reporting manager immediately.
- A bachelor's degree in a field such as communications, psychology, sociology, or a similar field.
- Fluent in English with a minimum C1 level.
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- A track record in BPO or a related industry.
- Strong team management and leadership abilities.
- Proficiency with software and tools for moderating.
- An estimated salary range of $70,000 - $90,000 per year, depending on experience.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
-
Healthcare Operations Lead
4 weeks ago
Ayala Alabang, National Capital Region, Philippines RecruiterPH Full timeWe are seeking a skilled Healthcare Operations Lead to join our team at RecruiterPH.About the Role:The Healthcare Operations Lead will be responsible for setting the direction of our healthcare operations team, resolving complex problems, and providing guidance to team members.Key Responsibilities:Review service requests to ensure compliance with applicable...
-
Operational Team Lead
1 week ago
Ayala Alabang, National Capital Region, Philippines PNC GARNET PROPERTY HOLDINGS CORP Full timePNC GARNET PROPERTY HOLDINGS CORP is seeking an experienced Operational Team Lead to oversee business operations and ensure seamless execution of daily tasks.Key Responsibilities:Oversee day-to-day operations, ensuring timely completion of tasks and projectsLead a team of staff members, providing guidance, support, and training as neededMaintain accurate...
-
Customer Support Representative
1 month ago
Ayala Alabang, National Capital Region, Philippines Neksjob Full timeJob OverviewBe part of a dynamic team as a CSR (Email/Chat/Voice) to deliver exceptional customer service.At Neksjob, we're committed to providing top-notch customer care. As a CSR (Email/Chat/Voice), you'll be at the forefront of our customer service operations, handling inquiries, resolving issues, and ensuring every interaction is a positive one....
-
IT Incident Manager Lead
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunters Hub Inc. Full timeAre you a seasoned IT professional looking for a challenging role in incident management?Hunters Hub Inc. is seeking an experienced IT Incident Manager Lead to join our team.This role is ideal for individuals with a strong background in IT operations, problem management, and change management.The successful candidate will be responsible for managing...
-
IT Operations Manager
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Title: IT Operations Manager Hunter's Hub, Inc. is seeking a highly skilled IT Operations Manager to lead our incident response team. This role requires a strong background in IT operations, problem management, and change management. About the Role:The IT Operations Manager will be responsible for ensuring timely resolution of incidents, maintaining...
-
Restaurant Operations Lead
4 weeks ago
Ayala Alabang, National Capital Region, Philippines PNC GARNET PROPERTY HOLDINGS CORP Full timeJob OverviewPNC GARNET PROPERTY HOLDINGS CORP is seeking a skilled Restaurant Operations Lead to join their team.This key role will be responsible for overseeing the day-to-day operations of the restaurant, ensuring seamless execution and exceptional customer experience.
-
Customer Service Operations Lead
4 weeks ago
Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full timeGavin Ventures Inc. is seeking an experienced Customer Service Operations Lead to join our team in a dynamic sports betting industry role.About the RoleThis leadership position plays a pivotal part in ensuring seamless customer service delivery, collaborating with the Manager to oversee and optimize all aspects of customer support operations.The primary...
-
Executive Team Leader
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full timeAbout Gratitude PhilippinesWe are a dynamic and fast-growing company seeking an experienced Executive Team Leader to join our team in Alabang. As an Operations Specialist, you will play a vital role in driving business growth and excellence.Job OverviewThis is a challenging and rewarding opportunity for a seasoned professional with a strong background in...
-
IT Operations Manager
4 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeAbout Hunter's Hub, Inc.Hunter's Hub, Inc. is a leading company in the IT industry, and we are currently seeking an experienced IT Operations Manager to join our team.
-
HR Manager Lead
3 weeks ago
Ayala Alabang, National Capital Region, Philippines Filinvest Group Full timeJob OverviewWe are seeking a seasoned HR Manager to lead our team and drive strategic HR initiatives that align with the company's goals. The ideal candidate will have extensive experience in HR operations, talent management, and team leadership.
-
Senior Technology Operations Lead
3 weeks ago
Ayala Alabang, National Capital Region, Philippines GECO Philippines Full timeGECO Philippines is seeking an experienced IT Project Manager to lead our technology projects. As a Senior Technology Operations Lead, you will be responsible for overseeing the planning, execution, and delivery of multiple projects simultaneously.Job DescriptionThe ideal candidate will have a strong background in project management, with a minimum of 3-5...
-
Store Manager Lead
3 weeks ago
Ayala Alabang, National Capital Region, Philippines OLYMPIC VILLAGE ENTERPRISES INC. Full timeJob Title: Store Manager Lead">About the Role:">We are seeking a highly skilled and experienced Store Supervisor to lead our store team in Festival Mall Alabang. As a key member of our sales and operations team, you will be responsible for managing all aspects of store operations, including staff management, inventory control, customer service, and sales...
-
Technical Lead
4 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob SummaryWe are seeking an experienced Technical Lead to join our e-commerce operations team at Hunter's Hub, Inc. As a Technical Lead, you will be responsible for leading and managing a team of L2 engineers, providing technical direction, mentorship, and performance management.About the Role Lead and manage a team of L2 engineers, providing technical...
-
Senior Game Management Lead
1 month ago
Ayala Alabang, National Capital Region, Philippines RCN PH - Neo Career Group Full timeJob Title: Senior Game Management LeadAbout the Role:As a Senior Game Management Lead, you will be responsible for overseeing the daily operations of the game management team, ensuring that guidance, supervision, and support are provided to team members. Your responsibilities will include supervising and leading a team of game management assistants and...
-
HR Operations Manager
1 week ago
Ayala Alabang, National Capital Region, Philippines Filinvest Group Full timeFilinvest Group is a dynamic organization seeking an experienced HR Operations Manager to join our team. In this role, you will be responsible for overseeing all HR operations, including talent acquisition, benefits administration, and HR operational excellence.As the ideal candidate, you will have a deep understanding of various HR functions and be able to...
-
Financial Operations Lead
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob DescriptionMain Function:We are seeking a highly skilled Financial Operations Lead to ensure timely compliance with BIR reportorial requirements and provide supporting analyses in coordination with BU Finance.The ideal candidate will collaborate with Group Tax Services for any necessary requirements during BIR review/assessment.Key...
-
Senior Team Lead
1 month ago
Ayala Alabang, National Capital Region, Philippines Gear Inc Full timeSenior Team Lead Job DescriptionAt Gear Inc, we are seeking an experienced Senior Team Lead to join our team. As a Senior Team Lead, you will be responsible for leading and supervising a group of CSR, ensuring that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed.Key...
-
IT Operations Manager
4 weeks ago
Ayala Alabang, National Capital Region, Philippines GECO Philippines Full timeGECO Philippines is seeking a highly skilled IT Operations Manager to join our team. This role is ideal for an individual with experience in Incident Management, Problem and Change Management, and IT Operations.About the RoleWe are offering a competitive salary of PHP 120,000 - 180,000 per annum, depending on experience. The successful candidate will be...
-
IT Operations Manager
4 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob SummaryWe are seeking an experienced IT Operations Manager to join our team at Hunter's Hub, Inc. The ideal candidate will have a strong background in Incident Management, Problem and Change Management, and IT Operations.About the RoleThis is a salaried position with a competitive salary of $80,000 - $110,000 per year, depending on experience.The...
-
Store Operations Manager
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full timeAbout Waltermart Supermarket Inc.Waltermart Supermarket Inc. is a leading retail company that operates in the Philippines, providing quality products and services to its customers.Job Title: Store Officer in ChargeThe Store Officer in Charge is a critical role that oversees the daily operations of our department store, ensuring smooth and effective...