Senior Talent Acquisition Manager

2 weeks ago

Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time $60,000 - $80,000

Job Summary:

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As a Senior Recruitment Coordinator, you will be responsible for responding to employee inquiries and transactional services over call, chat & ticket with excellent communication skills. You will also support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence.

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Main Responsibilities:

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  • Create or refer to standard operating procedures (SOPs) and detailed task procedures (DTPs) for completing employee transactions.">
  • Work with onshore partners to get trained on all queries received from employees.">
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.">
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Requirements:

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  • Bachelor's Degree Holder">
  • With at least 1-year experience in HR Helpdesk role, delivering services preferably in an HR and shared service center environment.">
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR etc.)">
  • Open to work in US shifts">
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