Advanced Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time $24,600 - $27,600
Technical Support Role

Pacvue is a leading software suite for eCommerce advertising, sales, and intelligence. Our mission is to empower teams with first-to-market technology, solve complex problems with customers, and bring expertise, collaboration, and innovation to our work every single day.


This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across systems, hardware, and software platforms. You will work closely with the team to ensure efficient issue resolution, system reliability, and user satisfaction.


Key Responsibilities:


  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation — Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support — Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
  • Collaboration & Escalation — Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱450,000 - ₱750,000

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be working closely with our partners to provide high-quality support and resolve product issues.

  • IT Operations Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $6,700 - $6,850

    Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence.Job RoleWe are seeking a Technical Support Specialist to join our Corporate IT team.About the RoleThis technical support specialist will provide advanced technical assistance, escalated troubleshooting, and assist in maintaining operational continuity across our systems,...

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSkill Full time ₱2,500,000 - ₱4,500,000

    We are seeking highly motivated and ambitious individuals to join our team as Technical Support Specialist. This role offers a unique opportunity to support our operations and develop your skills in software, systems, and applications.Job DescriptionAs a Technical Support Specialist, you will be responsible for providing first-level support to end users,...

  • Advanced Technical IT Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱2,400,000 - ₱3,600,000

    Job OverviewAn experienced IT professional with advanced technical skills is needed to provide support and troubleshooting for end-user devices, software applications, and company infrastructure.Key Responsibilities:Troubleshoot complex issues related to End User Devices and Company Infrastructure.Manage help desk tickets, ensure timely communication, and...

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job OverviewWe offer a unique opportunity to work as a remote technical support specialist, providing expert assistance to clients worldwide.

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeesupport Full time ₱890,000 - ₱1,265,000

    Job Overview">A Technical Support Specialist is responsible for providing high-quality technical support and guidance to users across multiple customers. This involves installing, configuring, and maintaining Microsoft 365 tenants, monitoring system performance, and troubleshooting issues to ensure high availability and reliability.The ideal candidate will...

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnology Full time ₱1,800,000 - ₱2,400,000

    IT Support Specialist roleJob Description:We are seeking a proactive IT Support Specialist to provide timely and effective technical support to restaurant operations. This role is critical for ensuring smooth IT system functioning across multiple venues, especially during trading hours.The successful candidate will work remotely to support various IT systems...

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000

    Job Title: Technical Support SpecialistJob OverviewA dedicated professional is required to provide timely and effective technical support, manage IT operations, and contribute to enterprise system improvements.Key ResponsibilitiesProviding technical assistance to users via phone, email, or in-person.Managing and maintaining IT infrastructure, including...

  • Technical Support Advocate T1

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱3,000 - ₱5,000

    Job OverviewWe are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.You will work in a fast-paced environment, providing support to customers, partners, and colleagues. You must...

  • Career Advancement Coach

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeProfessional Full time ₱600,000 - ₱1,000,000

    Training and Support SpecialistThis role focuses on leading new hire training programs, enabling operational excellence through continuous learning and development. The ideal candidate will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.Conduct new hire orientation, process...