Technical Support Specialist

4 weeks ago


Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

OSS Tech 1 at KMC Solutions Inc is a crucial role responsible for delivering exceptional technical support to end-users and ensuring seamless IT infrastructure operations. Key responsibilities include:

Main Responsibilities:
  1. First-Line Investigation and Diagnosis: Providing prompt and effective investigation and diagnosis of IT-related issues
  2. Incident Resolution: Resolving and closing incidents/service requests according to help desk procedures and allocated timelines
  3. Escalation: Escalating unresolved incidents/service requests within agreed timescales
  4. Logging and Communication: Logging relevant incident/service request details and communicating with clients regarding incident progress
  5. Hardware and Software Maintenance: Conducting hardware and software maintenance and support
  6. IMAC and Network Support: Performing IMAC (Install, Move, Add and Change) and providing local network support
  7. Office Automation and Peripherals: Working knowledge of office automation products and computer peripherals
  8. Asset Management: Assisting Asset Management Team in inventory of IT assets and performing deployment and movement of IT assets
  9. Additional Tasks: Performing additional tasks assigned by the immediate supervisor

In this role, you will be responsible for ensuring that all IT-related issues are addressed promptly and efficiently, thereby maintaining a high level of service quality. If you have a passion for technical support and are looking for a challenging role in a dynamic environment, this may be the opportunity for you.



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