Cybersecurity Technical Support Expert

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000

We're seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across our platforms.

Key Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on foundational learning materials.
  • Grade exams for OffSec certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
  • Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
Requirements
  • Bachelor's Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
  • A strong belief and understanding of being a team player in a remote working environment.
Desired Skills
  • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
  • Strong attention to detail, with excellent analytical and investigation skills.
  • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
  • Experience with ticketing systems, social networks, and network monitoring tools.
  • Relevant technical or IT certifications are a plus.

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