Technical Problem Solver

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱200,000 - ₱260,000
Remote Technical Support Representative Job

We are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries.

You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered, you must have prior call center experience and reside within 80km of our office. A brief pre-employment test is also required.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation and Benefits

We offer a variety of benefits designed to be competitive and to grow with you over time. These include HMO coverage, dental coverage, free meals during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, employee shuttle services, and company retreats and off-site events.

  • Technical Problem Solver

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱630,000 - ₱1,012,000

    Are you a problem solver looking for a challenging role where you can make a real difference? Look no further! As a Technical Support Engineer, you will play a vital part in resolving complex technical issues and providing top-notch support to our customers.ResponsibilitiesWe're seeking someone who can troubleshoot intricate technical problems, escalate...

  • Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTroubleshooter Full time $55,000 - $85,000

    About the RoleThis technical support specialist bridges customer support and technical teams to deliver timely resolutions for escalated issues. They own problems from start to finish, collaborating with cross-functional teams and communicating complex technical details to non-technical audiences.ResponsibilitiesElevate support tickets via email, chat, or...

  • Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Technical Support SpecialistThis role is a remote position, where you will be working from the comfort of your own home. The ideal candidate will have excellent communication skills and be able to work independently with minimal supervision.Required Skills:Strong technical knowledge in software applications and hardware systemsExcellent problem-solving...

  • Technical Problem Solver

    1 day ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $95,000

    Job DescriptionSinch is a leading provider of customer communications solutions. As a Technical Support Specialist, you will play a critical role in ensuring our customers receive exceptional support.You will be the bridge between our customers, support teams, and developers, owning escalated issues end-to-end. This includes investigating problems,...

  • Expert Technical Problem Solver

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeTroubleshooter Full time $50,000 - $75,000

    Job TitleTechnical Support SpecialistOverviewThe Technical Support Specialist is a critical team member who delivers assistance to customers and teammates by providing solutions. This role reports to a Technical Team Lead.Key ResponsibilitiesResolve customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software in a...

  • Technical Problem Solver

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    Job TitleA Technical Solutions Engineer is needed to solve complex engineering problems and drive customer success at a rapidly scaling AI company.About the RoleWork directly with customers to understand their technical needs and provide solutions.Solve production system issues using debugging tools and techniques.Analyze data to identify trends and areas...

  • Creative Problem Solver

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeSoftwareEngineer Full time ₱40,000 - ₱60,000

    Software Engineering ExcellenceAt White Cloak Technologies, our software engineers thrive in fast-paced environments. They tackle complex challenges and leverage AI-powered tools to drive innovation.Key Responsibilities:Deliver features from concept to production with minimal friction.Work confidently with NestJS (NodeJS), ReactJS, and Flutter, and be able...

  • Technical Problem Solver

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    Job Overview:">MCI is a leading Business Process Outsourcing company with a commitment to excellence and innovation. We deliver tailored solutions that meet client needs, establishing ourselves as trusted partners.We seek a tech-savvy Technical Support Representative who provides first-level support for technical issues in our contact center. You will assist...

  • Chief Technical Problem Solver

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000

    Software Support Engineer Job DescriptionThe Software Support Engineer plays a pivotal role in delivering exceptional customer experiences by resolving technical issues promptly and professionally within our technology platform.Job Overview:This is an exciting opportunity for an experienced IT professional to join our team as a Software Support Engineer. The...

  • Chief Technical Problem Solver

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeTroubleshooter Full time ₱3,900,000 - ₱7,300,000

    Technical Support Engineer RoleA Technical Support Engineer is responsible for delivering advanced technical support and resolving intricate issues. The position involves troubleshooting, investigating, and collaborating with internal teams to resolve problems.Main Responsibilities:Evaluate complex technical issues and conduct thorough investigations.Provide...