Achieving Success Through Exceptional Client Experience

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱550,000 - ₱850,000
Customer Experience Manager Job Description

The Customer Experience Manager is pivotal in driving customer satisfaction, loyalty, and operational excellence. This role oversees the end-to-end customer journey and develops tailored success plans to support business objectives.

Key Responsibilities:
  • Strategic Leadership - Develop and implement scalable strategies for growth through effective cross-functional leadership.
  • Client Engagement & Sales Enablement - Enhance consultative sales processes through client engagement across digital channels and ensure accurate quote and invoice creation using e-commerce platforms.
  • Post-Sales Operations & Support - Manage onboarding, equipment setup, and coordinate installations with technical partners while responding to customer inquiries regarding product use, service needs, and ongoing support.
  • Logistics Management - Oversee customer communications related to logistics, damages, and return claims and collaborate with logistics teams to resolve issues efficiently.
  • Process Improvement - Identify operational pain points and implement process streamlining initiatives to enhance internal efficiency and client experience.
Qualifications:
  • Minimum 5 years of experience in client-facing operations or customer success roles with at least 2 years in leadership positions.
  • Background in e-commerce operations; Shopify and QuickBooks expertise preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is advantageous.

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