Full Time Member Services Specialist
3 weeks ago
We are seeking an skilled and customer-focused individual to join us as a Member Services Specialist
Job Description
In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This includes but is not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem-solving.
Responsibilities
- Providing a high level of customer service to Members via phone
- Thoroughly research and reply to Member requests with a high sense of urgency and professionalism
- Continually exceed Member expectations
- Ability to troubleshoot and communicate across multiple platforms
- Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
- Meet or exceed KPI including time to first response, customer satisfaction scores, etc.
- 3+ years of customer service or similar experience
- Excellent written and oral communication
- This is an extremely fast-paced role and requires you to be able to adapt to changes quickly
- Polite and professional conduct, excellent interpersonal skills
- Proactive attitude with an ability to creatively solve problems quickly
- Independent, excellent time management and organizational skills
- Willing to support other teams when needed
- Confident, with the ability to prioritize and meet deadlines while working under pressure
- Computer and Technology-savvy
- Nightshift 10 pm - 7 am Manila Time (Saturday - Wednesday)
- The weekend shift will be on Homebased arrangements
- SM NORTH EDSA
Additional Information
By clicking on the 'I'm Interested' button I hereby allow Outsourced Quality Assured Services, Inc. ('Outsourced') to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.By clicking on the 'I'm Interested' button I hereby allow Outsourced Quality Assured Services, Inc. ('Outsourced') to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
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