Full Time Member Services Specialist

4 weeks ago


Quezon City, Philippines Outsourced Full time
Job Summary

We are seeking an skilled and customer-focused individual to join us as a Member Services Specialist

Job Description

In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This includes but is not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem-solving.

Responsibilities

  • Providing a high level of customer service to Members via phone
  • Thoroughly research and reply to Member requests with a high sense of urgency and professionalism
  • Continually exceed Member expectations
  • Ability to troubleshoot and communicate across multiple platforms
  • Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
  • Meet or exceed KPI including time to first response, customer satisfaction scores, etc.

Qualifications

  • 3+ years of customer service or similar experience
  • Excellent written and oral communication
  • This is an extremely fast-paced role and requires you to be able to adapt to changes quickly
  • Polite and professional conduct, excellent interpersonal skills
  • Proactive attitude with an ability to creatively solve problems quickly
  • Independent, excellent time management and organizational skills
  • Willing to support other teams when needed
  • Confident, with the ability to prioritize and meet deadlines while working under pressure
  • Computer and Technology-savvy

Work Schedule

  • Nightshift 10 pm - 7 am Manila Time (Saturday - Wednesday)
  • The weekend shift will be on Homebased arrangements
  • SM NORTH EDSA

Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Thursday from 10 AM to 3 PM

Additional Information

By clicking on the 'I'm Interested' button I hereby allow Outsourced Quality Assured Services, Inc. ('Outsourced') to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.By clicking on the 'I'm Interested' button I hereby allow Outsourced Quality Assured Services, Inc. ('Outsourced') to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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