Full Time Member Services Specialist

3 weeks ago


Philippines Quezon City Outsourced Full time
Job Summary

We are seeking an skilled and customer-focused individual to join us as a Member Services Specialist

Job Description

In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.

Responsibilities

  • Providing high level of customer service to Member via phone
  • Thoroughly research and reply to Member requests with high sense of urgency and professionalism
  • Continually exceed Member expectations
  • Ability to troubleshoot and communicate across multiple platforms
  • Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
  • Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.

Qualifications

  • 3+ years of customer service or similar experience
  • Excellent written and oral communication
  • This is an extremely fast paced role and requires you to be able to adapt to changes quickly
  • Polite and professional conduct, excellent interpersonal skills
  • Proactive attitude with an ability to creatively solve problems quickly
  • Independent, excellent time management and organizational skills
  • Willing to support other teams when needed
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Computer and Technology savvy

Work Schedule

  • Nightshift 10pm - 7am Manila Time (Saturday - Wednesday)
  • Weekend shift will be on Homebased arrangements
  • SM NORTH EDSA

Additional Information

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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