Customer Care Senior Representative
2 weeks ago
- Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
- Create written correspondence if issues were not resolved during the call
- Conduct provider outreach phone calls to collect missing information from medical providers.
- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
- Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
- Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.
- - 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor's office)
- The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
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CSR/ Wipro
Found in: Talent PH A C2 - 2 weeks ago
Mandaue City, Philippines Customer Service Representative Full timeSTILL LOOKING FOR A JOB?WE ARE HIRING CALL CENTER AGENT (CSR)JOIN US ON OUR 1 DAY HIRING PROCESSSTART ASAPCompetitive salary + benefits, paid training, salary upon signing the contractQUALIFICATIONS- at least 18 years old- no call center experience needed- with call center experience are also welcome- at least high school graduate (old curriculum) / senior...
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Customer Care Specialist
3 days ago
Philippines, San Juan Belo Medical Group, Inc. Full timeJOB DESCRIPTION: The Customer Care Specialist is a live agent or representative who receives inbound calls, responds to customer calls and email inquiries and builds customer interest in the services and products offered by the Company. She makes outbound calls for follow-up on customer support or telemarketing purposes, following a set of standards...
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Customer Care Support
2 weeks ago
Philippines, Quezon City Sourcefit Full timeSummaryThe Customer Care Support is responsible for providing high level assistance to lawyers in Canada & Australia. You will be utilizing various channels such as phone, email, and messaging. You will also be doing some administrative tasks from time to time.Job DetailsCustomer Care SupportEastwood Libis, QC (Hybrid Set Up)Monday to Friday | 11 PM to 8...
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Customer Care Associates
Found in: Talent PH A C2 - 2 weeks ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeCustomer Care Associate needed - Davao siteLocation: DavaoWork set-up: Work onsiteQualifications:At least senior high school graduate.With or Without CCE experience.Excellent ENGLISH communication skills.Perks:High competitive salaryCompetitive Signing Bonus10% Night differentialHMO (Intellicare) upon regularizationMonthly allowances upon regularization
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Technical Customer Care Representative
Found in: Talent PH A C2 - 2 weeks ago
Quezon City, Philippines MEC Networks Corporation Full timeTechnical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction.Job Description:• In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases.• Responsible to assist in providing recommendation and...
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Customer Care Support
Found in: Talent PH S2 - 3 weeks ago
Quezon City, Philippines Sourcefit Full timeSummaryThe Customer Care Support is responsible for providing high level assistance to lawyers in Canada & Australia. You will be utilizing various channels such as phone, email, and messaging. You will also be doing some administrative tasks from time to time.Job DetailsCustomer Care SupportEastwood Libis, QC (Hybrid Set Up)Monday to Friday | 11 PM to 8...
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Technical Customer Care Representative
2 weeks ago
Quezon City, Philippines MEC Networks Corporation Full timeTechnical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction. Job Description: • In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases. • Responsible to assist in providing recommendation...
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Technical Customer Care Representative
Found in: Whatjobs PH C2 - 2 weeks ago
Quezon City, Philippines MEC Networks Corporation Full timeTechnical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction. Job Description: • In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases. • Responsible to assist in providing recommendation...
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Customer Care Associates
2 weeks ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeCustomer Care Associate needed - Davao site Location: Davao Work set-up: Work onsite Qualifications: At least senior high school graduate. With or Without CCE experience. Excellent ENGLISH communication skills. Perks: High competitive salary Competitive Signing Bonus 10% Night differential HMO (Intellicare) upon regularization Monthly allowances upon...
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Customer Care Associates
Found in: Whatjobs PH C2 - 2 weeks ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeCustomer Care Associate needed - Davao site Location: Davao Work set-up: Work onsite Qualifications: At least senior high school graduate. With or Without CCE experience. Excellent ENGLISH communication skills. Perks: High competitive salary Competitive Signing Bonus 10% Night differential HMO (Intellicare) upon regularization Monthly allowances upon...
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Customer Care Hero
3 days ago
Pasig City, Philippines MicroSourcing Full timeCustomer Care & Support-Respond to and resolve any support queries in a timely manner ensuring the exceptional customer experience-Proactively prioritize, action, and/or escalate support issues based on processes set by the Customer Care Manager-Troubleshoot new issues and share/ document learnings with the wider team through Playbooks and guides-Escalate...
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Customer Service Representatives
Found in: Talent PH S2 - 3 weeks ago
Iloilo City, Philippines Nezda Technologies, Inc. Full timeNezda is seeking for passionate individuals to join our team as Customer Service Representatives in Iloilo City. This role offers excellent earning potential. Qualifications: Bachelor's Degree (any course) with or without experience High School (HS) graduates, Senior High School (SHS) graduates, and College undergraduates with at least 6 months of BPO...
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Customer Service Representatives
2 weeks ago
Philippines, Iloilo Nezda Technologies, Inc. Full timeNezda is seeking for passionate individuals to join our team as Customer Service Representatives in Iloilo City. This role offers excellent earning potential. Qualifications: Bachelor's Degree (any course) with or without experience High School (HS) graduates, Senior High School (SHS) graduates, and College undergraduates with at least 6 months of BPO...
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Customer Care Specialist
3 days ago
Philippines, Quezon City E-infomedia Full timeAs a Specialist, Customer Care, you'll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.Role ResponsibilitiesYou'll naturally be inclined to always think about how to implement new ideas, products, processes, and...
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Customer Care Representative
1 week ago
Philippines IHG Hotels & Resorts Full timeRole PurposeAn expert in providing travel advice and solutions in escalated or high-profile situations for our Japanese guests. Perform in a lead role, solving problems and providing guidance to staff. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate...
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Customer Care Specialist
2 weeks ago
Quezon City, Philippines E-infomedia Full timeAs a Specialist, Customer Care, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments. Role Responsibilities You’ll naturally be inclined to always think about how to implement new ideas, products,...
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Customer Service Representatives
2 weeks ago
Taguig, Philippines Nezda Technologies, Inc. Full timeNezda is actively hiring for Customer Service Representatives - Blended (50% Voice & 50% Non-voice). Salary: P20,000 - P25,000 Work Onsite Target Start Date: June 9, 2023Qualifications: Junior/Senior Highschool graduates are welcome to apply Must have 6 months of BPO working experience Willing to start ASAPJob Description: Full-time employment Night...
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Customer Care Specialist
2 weeks ago
Taguig City, Philippines RecruiterPH Full timeResponsibilities: • Processing e-commerce orders. • Addressing both business to business and direct to consumer inquiries and requests. • Provide clear, timely, accurate and professional customer support. • Communicate complex customer/vendor issues. • Be helpful and supportive to all other Customer Care Team members. Required Skills: • Must...
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Customer Care Specialist
Found in: Whatjobs PH C2 - 2 weeks ago
Quezon City, Philippines E-infomedia Full timeAs a Specialist, Customer Care, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments. Role Responsibilities You’ll naturally be inclined to always think about how to implement new ideas, products,...
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Customer Care Specialist
Found in: Talent PH S2 - 3 days ago
Quezon City, Philippines E-infomedia Full timeAs a Specialist, Customer Care, you'll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.Role ResponsibilitiesYou'll naturally be inclined to always think about how to implement new ideas, products, processes, and...