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Customer Care Support

5 months ago

Philippines Quezon City Sourcefit Full time
Summary

The Customer Care Support is responsible for providing high level assistance to lawyers in Canada & Australia. You will be utilizing various channels such as phone, email, and messaging. You will also be doing some administrative tasks from time to time.

Job Details

Customer Care Support

Eastwood Libis, QC (Hybrid Set Up)

Monday to Friday | 11 PM to 8 AM

Responsibilities

  • Respond to sales/support calls (Average of 10 to 15 calls a day)
  • Respond to customer email queries
  • Perform training/product demo
  • PDF Development
  • Various administrative tasks

Qualifications

  • At Least 3 years' experience in a Customer Service role
  • Superb communication Skills (This is the most important Skill for this job)
  • High Level of sophistication (You will be talking with Law Professionals)
  • Experience in providing technical support (Clearing browser cache and cookies, email forwarding (POP3/IMAP), etc)
  • This role is 70% interpersonal Skills and 30% Technical skills (You need to have both to be considered)