Customer Care Specialist

3 weeks ago


Quezon City, Philippines E-infomedia Full time
As a Specialist, Customer Care, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.

Role Responsibilities

You’ll naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.
You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
You will also answer inquiries and resolve problems and issues.
You will assist customer facing organizations in resolution of Bank Enquiries with the support of functional teams and identify patterns in recurring issues based on cases.
As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.
You will complete responses to Digital Banking, bank inquiries and disputes by preparing comprehensive case reviews by applying Fraud critical and analytical skill.
You will support internal and external payment inquiries and when necessary, engage payment vendors.
You will ensure all requests are processed accurately and within Service Level Agreements.
We will require you to demonstrate partnership with any other digital departments such as Payment Exceptions, Compliance, and any others to support customer enquiries or issues.

Role Requirements

College or higher degree with 1 year of experience working in the financial sector is preferred
Online payments and banking experience preferred
Fluency in English with outstanding verbal, writing, and listening skills (B2+)
Customer experience mindset
Schedule Flexibility is a must.
Complete responses to bank inquiries and disputes by preparing comprehensive case reviews
Great teamwork spirit as you will be working with peers, stakeholders and management to collaborate with personal and professional development as a team Classification: Public
Ability to navigate through PowerBI and Excel for data analysis
MS Office proficiency
Excellent analytical, critical thinking and problem-solving skills with attention to details
Willingness to ask questions and ability to quickly grasp and master new concepts and requirements, related to product and process knowledge
Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution
Confidence in making instinctual and logical decisions with little or no supervision
Be self-motivated and results-oriented

NOTE:

This is a fixed-term / contract role (6 months)
Shift schedule is graveyard (Philippines Standard Time)
Work location is Vertis North, Quezon City

  • Quezon City, Philippines E-infomedia Full time

    As a Specialist, Customer Care, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments. Role Responsibilities You’ll naturally be inclined to always think about how to implement new ideas, products,...


  • Quezon City, Philippines E-infomedia Full time

    As a Specialist, Customer Care, you'll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.Role ResponsibilitiesYou'll naturally be inclined to always think about how to implement new ideas, products, processes, and...


  • Philippines, Quezon City E-infomedia Full time

    As a Specialist, Customer Care, you'll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.Role ResponsibilitiesYou'll naturally be inclined to always think about how to implement new ideas, products, processes, and...


  • Taguig City, Philippines RecruiterPH Full time

    Responsibilities: • Processing e-commerce orders. • Addressing both business to business and direct to consumer inquiries and requests. • Provide clear, timely, accurate and professional customer support. • Communicate complex customer/vendor issues. • Be helpful and supportive to all other Customer Care Team members. Required Skills: • Must...


  • Taguig City, Philippines RecruiterPH Full time

    Responsibilities: • Processing e-commerce orders. • Addressing both business to business and direct to consumer inquiries and requests. • Provide clear, timely, accurate and professional customer support. • Communicate complex customer/vendor issues. • Be helpful and supportive to all other Customer Care Team members. Required Skills: • Must...

  • Customer Care Support

    4 weeks ago


    Quezon City, Philippines Sourcefit Full time

    SummaryThe Customer Care Support is responsible for providing high level assistance to lawyers in Canada & Australia. You will be utilizing various channels such as phone, email, and messaging. You will also be doing some administrative tasks from time to time.Job DetailsCustomer Care SupportEastwood Libis, QC (Hybrid Set Up)Monday to Friday | 11 PM to 8...

  • Customer Care Support

    3 weeks ago


    Philippines, Quezon City Sourcefit Full time

    SummaryThe Customer Care Support is responsible for providing high level assistance to lawyers in Canada & Australia. You will be utilizing various channels such as phone, email, and messaging. You will also be doing some administrative tasks from time to time.Job DetailsCustomer Care SupportEastwood Libis, QC (Hybrid Set Up)Monday to Friday | 11 PM to 8...

  • Customer Care Hero

    2 weeks ago


    Pasig City, Philippines MicroSourcing Full time

    Customer Care & Support-Respond to and resolve any support queries in a timely manner ensuring the exceptional customer experience-Proactively prioritize, action, and/or escalate support issues based on processes set by the Customer Care Manager-Troubleshoot new issues and share/ document learnings with the wider team through Playbooks and guides-Escalate...


  • Quezon City, Philippines MEC Networks Corporation Full time

    Technical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction.Job Description:• In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases.• Responsible to assist in providing recommendation and...


  • Quezon City, Philippines MEC Networks Corporation Full time

    Technical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction. Job Description: • In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases. • Responsible to assist in providing recommendation...


  • Quezon City, Philippines MEC Networks Corporation Full time

    Technical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers’ needs to achieve satisfaction. Job Description: • In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases. • Responsible to assist in providing recommendation...


  • Roxas City, Philippines Metacom Full time

    Your Key ResponsibilitiesEngage with customers to address their needsProvide helpful and efficient solutions to customer inquiriesEnsure a positive customer experience through effective communicationNeeded QualificationsIf you have completed at least high school or ALS1 year of work experience in any customer service-related fieldGood Communication Skills

  • Customer Service

    4 weeks ago


    Quezon City, Philippines Neksjob Full time

    With 30k Signing Bonus CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Qualifications:Work Background/Experience in General: Must...

  • Customer Service

    4 weeks ago


    Quezon City, Philippines Neksjob Philippines Full time

    With 30k Signing BonusCSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.QualificationsWork Background/Experience in General: Must be...


  • Quezon City, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction.Minimum Requirements?- 2nd Year College Completed- At least 1 year Customer Service Experience- Not currently employed/enrolled- Fully...


  • Quezon City, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction. Minimum Requirements? - 2nd Year College Completed - At least 1 year Customer Service Experience - Not currently employed/enrolled -...


  • Quezon City, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction. Minimum Requirements? - 2nd Year College Completed - At least 1 year Customer Service Experience - Not currently employed/enrolled -...


  • Quezon City, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction.Minimum Requirements 2nd Year College Completed At least 1 year Customer Service Experience Not currently employed/enrolled Fully...


  • Quezon City, Philippines Neksjob Full time

    "Customer Service Agent / With 30k Signing Bonus ManilaCSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Qualifications:Work...

  • Associate Director

    3 weeks ago


    Quezon City, Philippines Afni, Inc. Full time

    DescriptionPosition Purpose:Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities:Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying...