Product Support Agent I
2 weeks ago
The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review.
Primary Responsibilities
- Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
- Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
- Document customer interactions through the ticket management system.
- Establish relationships and trust with customers during interactions.
- Provide basic training to customers that may require a how-to session and walkthrough.
- Troubleshoot integrated products with customers to isolate issues to root cause.
- Manage situations that require real-time solutions and setting clear expectations on resolution plans.
- Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
- Document product knowledge solutions when applicable.
- Learn and become proficient on one or more RealPage products by gaining 'Skills Certification' in assigned product support areas and more as career progresses.
- Perform additional duties as required.
- 2 years of customer service experience.
- Strong technical and troubleshooting skills (PCs and Internet computing).
- Strong verbal, written and interpersonal communication skills.
- Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel).
- Operate during assigned shift determined upon hire based on business need.
- Ability to work a flexible schedule, occasional overtime may be requested.
- Minimum of 30 wpm typing skills.
- Previous call center experience.
- Ability to troubleshoot hardware.
- Understanding of networking (routers, networks, etc.).
- Experience in housing industry, property management or real estate.
- Fluency in Spanish.
-
Financial Account Agent
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeA Financial Agent is a professional who offers expert advice and assistance in various financial matters to individuals or businesses. These agents provide services such as financial planning, investment management, insurance guidance, and retirement planning. They work closely with clients to understand their financial goals and objectives, offering...
-
Technical Support
3 weeks ago
Philippines, Central Visayas Fusion CX Full timeJob Summary The Call Center Agent- Technical answers / follow up on inbound calls, chats, and emails from customers to provide a high level of service, ensure customers understand product features and benefits and also provide accurate product and service information.Job Duties and ResponsibilitiesIdentify, research, notate, and resolve customer emails,...
-
Solar Lead Generation Agent
3 weeks ago
Philippines, Central Visayas BPO Seats Full timeAre you passionate about sales and have a knack for building strong customer relationships over the phone Do you possess excellent English language skills and have prior experience in telemarketing If so, we have an exciting opportunity for you! We are currently seeking for Outbound Sales Agents to join our dynamic team. As an Outbound Sales Agent, you will...
-
Construction Support Specialist I
3 weeks ago
Philippines Fluor Corporation Full timeJob DescriptionA Construction Support Specialist I plans and performs work requiring sound engineering judgment in the evaluation, organization, and execution of assignments. May implement and execute construction support activities on projects worldwide. On small projects the Construction Support Specialist I may function as the 'lead' for construction...
-
Customer Service Agent
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeCall center agent - CEBU SITESalary: 15kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, providing information, and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School Graduate...
-
QA/QC Specialist
2 weeks ago
Central Visayas, Toledo, Philippines AboitizPower Full timePosition Summary:The position is responsible for Quality assurance and Quality control processes and standards in support of operations and maintenance for the combined power plant assets. This includes planning, coordinating, executing quality assurance and quality control activities. Also, to contribute in improving Plant availability & Reliability and...
-
Hiring Customer Service Agent
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeCall center agent - CEBU SITESalary: 25kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School...
-
Call Center Agents
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeCall center agent - CEBU SITESalary: 20kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School...
-
Associate Product Manager
4 weeks ago
Central Visayas, Philippines Hawodtechsolutions Full timeJob Description: Job OverviewYou will help manage the development and launch process across multiple product lines. Our solutions are in high demand by companies who need to manage and automate privacy compliance. This position is located in Cebu, Philippines, and reports to the Data Team & Product Manager.Responsibilities:Generating Product Requirements and...
-
B2B Sales Agent
4 weeks ago
Central Visayas, Philippines ALEPH TALENT SOLUTIONS CORPORATION Full timeJob Description:As a Steel B2B Sales Agent, you will be instrumental in driving our company's growth by developing newbusiness opportunities and building strong relationships within the steel industry. Your expertise in saleswill be key to expanding our market presence and achieving sales targets.Responsibilities:Generate leads and identify potential...
-
Application Support Engineer
3 weeks ago
Philippines Neksjob Philippines Full timeWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices.Maintain proactive communication with developers to address...
-
Customer Support Agent
3 weeks ago
Philippines, Manila Capital Recruit Full timeAbout the Company:We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Hiring Customer Support Agent Bacolod
3 weeks ago
Philippines, Western Visayas Neksjob Philippines Full timeHIRING! | Customer Support Agent | BacolodSalary: 16k - 20kDuties/ResponsibilitiesResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Minimum Qualifications At least high school graduate (old curriculum) or senior high school graduate (new...
-
Senior AU Tax Accountant
5 days ago
Central Luzon, Philippines I Count Beans Full timeI Count Beans is an accounting firm based in Queensland, Australia and has 30+ Employees in Australia and Philippines. We are looking for a Senior AU Tax Accountant who will collaborate with our small to medium-business clients in Australia, all of whom rely on Xero for their reporting requirements. Initially, we'll provide you with training to support you...
-
IT Team Lead
3 weeks ago
Philippines, Central Visayas Outsourced Full timeJob SummaryThis role's main focus is to support all employees' by resolving any IT related issues they may come up against in their day to day roles.Job DescriptionThe IT Helpdesk Technician role is an integral part of the Operations team. This role's main focus is to support all employees' by resolving any IT related issues they may come up against in their...
-
Call Center Support l At least 1-year Exp
2 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum QualificationsAt least high school graduate (old curriculum) or senior high school graduate (new curriculum)With at least 1 year of call...
-
Product Manager for Consumer Products
2 weeks ago
Philippines Sprout Solutions Full timeDIRECTLY REPORTS TO:Lead Product ManagerMAIN AREA OF RESPONSIBILITY:The primary responsibility of the Product Manager for Consumer Products in this role is to build and launch Sprout's Consumer Products (starting with Fintech Products) through integrations with Partners. The role also requires the individual to manage the planning and execution throughout...
-
Healthcare Account Call Center
3 weeks ago
Philippines, Central Visayas Neksjob Philippines Full timeA Healthcare Agent is a specialized professional who assists individuals in navigating the complex healthcare system and accessing appropriate medical services. These agents typically work on behalf of patients or healthcare organizations to ensure quality care and effective communication between healthcare providers and patients. They may help with...
-
Customer Support Analyst
5 days ago
Philippines, Quezon City MicroSourcing Full timeThe Compliance Support Agent is a key position in our Customer Success team. In this position, your execution of document intake will provide customers with a high level of impact to our shipper customers. This will also provide their carrier partners with a seamless onboarding experience. On a day-to-day basis, you provide support by collecting and...
-
Case Production Specialist II
2 weeks ago
Central Visayas, Philippines Boundless Immigration Full timeFunctionality: CSO, Business; Case ProductionAt Boundless | RapidVisa Phils. Inc.Cebu, PhilippinesAbout Boundless ImmigrationWeâre a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the...