Case Production Specialist II

2 weeks ago

Central Visayas Philippines Boundless Immigration Full time
Functionality: CSO, Business; Case Production

At Boundless | RapidVisa Phils. Inc.

Cebu, Philippines

About Boundless Immigration

Weâre a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before. In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobsâ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

In this role, you will:

  • Prepare necessary US government forms to support employment-based immigration petitions, including short-term work visas, as well as long-term green card matters.
  • Ensure all critical information, forms, and supporting documents are included and arranged in compliance with US government standards
  • Draft and edit support letters required for petitions based on client and beneficiary's data and documentation using established templates
  • Take ownership of identifying errors or inconsistencies in information and communicate these to the Project Manager on a timely basis
  • Effectively address formatting issues with data, forms, and letters in a timely manner
  • Collaborate closely with Project Managers and Attorneys to understand and execute effective case strategies that align with clients' immigration goals and comply with current immigration laws and regulations
  • Iterate on feedback provided by attorneys and the client and ensure all information has been accurately updated and finalized for print
  • Coordinate with the Support Team, Project Managers, and other Case Production Specialists to facilitate a smooth workflow and timely completion of tasks
  • Stay updated on product changes, attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience

Other Responsibilities Include

  • Adhere to internal service level agreements (SLAs) on timely preparation of cases
  • Follow protocol to maintain the strict security and privacy of our clientsâ information
  • Facilitates creation of print-ready MPDF for Legal Review
  • Support special Case Production tasks or projects, as needed

Who You Are

  • We are looking for Case Production Specialists to support our growing Client Success operations. We need passionate professionals who exhibit exceptional attention to detail and strong English language skills.
  • You should thrive in a fast-paced industry and have a strong drive to prioritize efficiency while maintaining quality standards. You possess exceptional time management skills to handle multiple tasks and meet critical deadlines.
  • Your ability to excel in this role will be evident in your effectiveness in accurately preparing forms and letters that meet our highest quality standards, as well as your ability to collaborate with Attorneys and Case Coordinators to meet the specific needs of our clients.
  • The Case Production Specialist at Boundless is a key role in our client success operations. They identify themselves as partners on our Client Success team and adhere to strict confidentiality of client information.
  • Come and help us in being the best Client Success organization we can be at Boundless Immigration

What You Bring

  • At least 1 - 2++ years of administrative/back-office experience. Document preparation & Technical writing experience preferred
  • Experience with quality assurance and/or experience reviewing highly detailed, critical documentation for accuracy
  • Strong organizational administrative skills and keen attention to detail with a sense of ownership in maintaining quality standards
  • Excellent English-language written and verbal communication skills
  • Ability to adapt and learn new processes and products quickly
  • Proven ability to effectively handle multiple tasks while prioritizing the timely adherence to deadlines
  • Proficient experience working with Adobe Acrobat, GSuite, MS Suite, and Confluence is a plus

What We Offer

  • You will be part of a dynamic workforce in an environment where you will collaborate with expert and elite talents in the online immigration services industry.
  • You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
  • Great company perks and benefits await you

  • Product Technical Support Specialist

    4 weeks ago

    Philippines MicroSourcing Full time

    Complaint escalation and production floor support:Complaint escalation: When Customer Service (CS) Representatives or Clinic Operations (CO) Representatives (see corresponding job profiles) need to escalate complaint related cases because they are unsure how to handle them, the Technical Support Specialist (along with the Cue onshore team) is one of the...

  • Software Applications Specialist II

    4 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Specialist II has advanced knowledge within designated Information Technology (IT) area of responsibility that is applied to broad and diverse assignments and associated requirements. This role plans and coordinates activities related to the design, development, implementation and integration of IT solutions. The Specialist II analyzes,...

  • Case and Document Management Specialist

    3 weeks ago

    Taguig, Philippines Holcim Philippines Inc. Full time

    The Case and Document Management Specialist is responsible for assisting vendors on their submission of billing invoice and identifying exceptions, discrepancies and adjustments affecting immediate posting and subsequent payment.Responsibilities:Reviews vendor documents for correctness and completeness.Assumes ownership for the coordination, investigation...

  • Maintenance ( Production )

    2 weeks ago

    Western Visayas, Philippines Fastrack Multi- Purpose Cooperative Full time

    Applicant must be located in Sta Ana. Pampanga ( ( Prefer po namin yung applicant na sa Sta ana Pampanga naka locate )Job DescriptionA Production Maintenance Technician performs preventive maintenance and skilled repairs on complex electrical and mechanical production equipment and systems. Follows standard procedures to monitor equipment for performance,...

  • Product Marketing Specialist

    2 weeks ago

    Philippines Xpress Super App Full time

    About Xpress:Xpress is a pioneering ride-sharing and delivery service company, backed by Cebuana Lhuillier, committed to providing convenient, reliable, and innovative solutions to our customers. We are dedicated to creating a unique culture inspired by a professional sports team, focusing on teamwork, excellence, and continuous improvement.Job Title:...

  • Set Up Analyst II

    3 weeks ago

    Western Visayas, Philippines, Iloilo Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you! Be the next Set Up Analyst II.The Set Up Analyst II acts as the Subject Matter Expert of different monitoring platforms. The specialist is responsible for more complex masking related concerns. Actively participates in the development and continuous improvement of Masking Quality Standards and...

  • Identity and Access Management Specialist II

    3 weeks ago

    Philippines, Quezon City AFNI Philippines Inc. Full time

    Identity and Access Management Specialist IIPosition Purpose:As an Identity and Access Specialist, you will provide support for the creation and management of Afni identities. The Identity and Access Specialist is the subject matter expert (SME) for all aspects of Afni and Client account provisioning through well-defined internal and client processes. The...

  • Project Automation Specialist II

    3 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Project Automation Specialist II provides local project support for Design Tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifications required. . Provide technical configuration and office support for the design tools...

  • Project Development Specialist

    3 weeks ago

    Philippines, Central Visayas Ayala Land, Inc. Full time

    AyalaLand Premier is looking Project Development Associates to be assigned in Cebu. The PD will assist in the land acquisition/deal-making stage of the project development process and prepares project brief components with guidance. The Project Development Assist also participates in developing feasibility studies and prepares and updates financial runs with...

  • Application Support Specialist II

    4 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Project Automation Specialist II provides local project support for Design and Procurement tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifications required. . Provide technical configuration and office support for the...

  • Protocol Specialist

    3 weeks ago

    Philippines, Central Visayas QIMA Full time

    Company DescriptionAt QIMA, we're on a mission to help our clients make products consumers can trust.Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab...

  • Display and Branding Specialist

    3 weeks ago

    Central Visayas, Central Luzon, Metro Manila / NCR, Philippines Eclaro Business Solutions Incorporated Full time

    Client is seeking a Display Ads Implementation Specialist, specializing in trafficking of digital ad campaigns. Your key responsibilities will include: Responsible for ensuring speedy and accurate implementations of display campaigns. Help manage campaigns through their lifecycle, assisting with updates that ensure delivery goals and performance. Take part...

  • Product Sales Specialist

    2 weeks ago

    Philippines, Manila ITS Science (Phils.) Inc. Full time

    Company DescriptionITS Science (Phils.) Inc. is a business division under ITS GROUP, a regional leader in providing scientific and medical instruments, hospital infrastructure, and laboratory furniture. Located in Manila, ITS Science Philippines offers a wide range of products and solutions to meet the diverse needs of the scientific and medical...

  • Condition Monitoring Specialist

    5 days ago

    Philippines, Davao AboitizPower Full time

    Position Summary:Responsible for the gathering, consolidating, monitoring, reporting, and analyzing condition monitoring data for critical equipment. Area of responsibility covers boiler, turbine generator, balance of plant, and related auxiliaries.Minimum Qualifications:Bachelor's degree in Engineering or any related course from an accredited institution;...

  • AI Video Production Specialist

    4 weeks ago

    Philippines Pollo Regio Full time

    Job Title: AI Video Production SpecialistCompany name: Luminate StaffingLocation: VirtualJob Status: ContractSummary:Luminate Staffing is seeking an AI Video Production Specialist to join our team. As an AI Video Production Specialist, you will be responsible for producing high-quality video content using artificial intelligence video creation software. Your...

  • Product Specialist

    3 weeks ago

    Taguig, Philippines Stotsenberg Leisure Park and Hotel Corporation Full time

    Position: Product SpecialistWork Hours: 0900-1800, Monday - FridaySalary and Benefits: Negotiable + PHP 10,000 meal allowance + PHP 15,000 housing allowance + PHP 30,000 annual flight allowance + Monthly KPI bonus???? Benefits include 14 days of annual leave, birthday leave, bereavement leave, marriage leave, and paternity/maternity leave.???? Airfare...

  • Training Specialist

    5 days ago

    Central Luzon, Philippines RuralNet Full time

    Responsibilities: Design quality insurance sales training and other training programs related to improve insurance sales, within budget limitations Schedule individual and team training plans on a regular basis Evaluate strengths and weaknesses to identify training needs Create an open-communication climate and gather team members' preferences for potential...

  • Application Support Specialist II

    4 weeks ago

    Philippines Fluor Corporation Full time

    Job DescriptionThe Project Automation Specialist II provides local project support for Material Management and Construction tools or other enterprise project automation technology. These technical specialists provide any end user project support, project configuration, or special project modifications required. . Provide technical configuration and office...

  • Product Sales Specialist

    3 weeks ago

    Philippines, Manila ITS Science (Phils.) Inc. Full time

    Company DescriptionITS Science (Phils.) Inc. is a business division under ITS GROUP, a leading provider of scientific and medical instruments, hospital infrastructure, and laboratory furniture in the region. Located in Manila, ITS Science (Phils.) Inc. aims to provide high-quality solutions to scientific and medical challenges.Role DescriptionThis is a...

  • Product Specialist

    3 days ago

    Philippines ITSM Corporation Full time

    Information Technology Services Mgmt. (ITSM) Corp. is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure, network solutions, application...