Customer Support Agent
3 weeks ago
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
- Documentation: Accurately document customer interactions and resolutions in the CRM system.
- Training and Support: Assist in creating training materials and guides for users.
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work in shifts to cover different time zones.
-
Customer Support Agent
4 weeks ago
Manila, Philippines Capital Recruit Full timeAbout the Company:We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Customer Support Analyst
5 days ago
Philippines, Quezon City MicroSourcing Full timeThe Compliance Support Agent is a key position in our Customer Success team. In this position, your execution of document intake will provide customers with a high level of impact to our shipper customers. This will also provide their carrier partners with a seamless onboarding experience. On a day-to-day basis, you provide support by collecting and...
-
Customer Support Advisor
3 weeks ago
Manila, Philippines Dyninno Group Full timeCustomer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...
-
Customer Service Agent
3 weeks ago
manila, Philippines Neksjob Full time"Customer Service Agent / With 30k Signing Bonus Manila CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. Qualifications: Work...
-
Customer Service Agent
3 weeks ago
manila, Philippines Neksjob Full time"Customer Service Agent / With 30k Signing Bonus Manila CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. Qualifications: Work...
-
Customer Support Advisor
4 weeks ago
Manila, Philippines Dyninno Group Full timeCustomer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...
-
Hiring Customer Support Agent Bacolod
3 weeks ago
Philippines, Western Visayas Neksjob Philippines Full timeHIRING! | Customer Support Agent | BacolodSalary: 16k - 20kDuties/ResponsibilitiesResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Minimum Qualifications At least high school graduate (old curriculum) or senior high school graduate (new...
-
Bilingual Customer Support Specialist
3 weeks ago
Philippines, Lipa Strikingly Full timeJoin our Team at Strikingly: Bilingual Chinese - English Customer Support AgentAbout StrikinglyStrikingly is a user-friendly website builder designed for mobile optimization. Our mission is to empower individuals to express their uniqueness. While headquartered in Shanghai, China, we have strong roots in Silicon Valley and are supported by renowned entities...
-
Customer Service
3 weeks ago
Philippines, Davao Neksjob Philippines Full timeA Customer Service - Voice Agent is a professional dedicated to providing assistance and support to customers primarily through voice-based communication channels such as phone calls. They handle inquiries, resolve issues, and address customer concerns promptly and effectively, striving to ensure a positive customer experience. These agents possess strong...
-
Customer Service Agent With 30k Signing Bonus
3 weeks ago
manila, Philippines Neksjob Full time"Customer Service Agent / With 30k Signing Bonus CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. Qualifications: Work...
-
Compliance Support Agent
3 weeks ago
Other - Philippines Microsourcing Philippines Inc Full timeFull Job DescriptionThe Compliance Support Agent is a key position in our Customer Success team. In this position, your execution of document intake will provide customers with a high level of impact to our shipper customers. This will also provide their carrier partners with a seamless onboarding experience. On a day-to-day basis, you provide support by...
-
Customer Support Associate
3 weeks ago
Taguig, Philippines Lone Wolf Technologies Full timeABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent! We...
-
Tier 2 Tech Support Agent
5 days ago
Quezon City, Philippines AFNI Philippines Inc. Full timeTier 2 Tech Support AgentTier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational.Scope of support:Manage and respond to studio application tickets.Communicate technical information, both verbal and written, to studios and...
-
Customer Support Advisor
5 days ago
Manila, Philippines Cambridge University Press & Assessment | Manila Full timeDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...
-
Customer Support Agent
3 weeks ago
Manila, Philippines Neksjob Corporation Full timeProfessionally interact with customers and respond to specific requests in accordance with process rules. While providing customer support, pay close attention to the needs of the customer and show empathy.Minimum Requirements?At least high school graduate (old curriculum) or senior high school graduate (new curriculum)With 6 months Call Center...
-
Customer Relations Internal Assistant
2 weeks ago
Philippines Maxicare Healthcare Corporation Full timeResponsibilities Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support Provides administrative support to Sales Team, Direct Clients, Agents and Broker Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed...
-
Customer Relations Assistant
3 weeks ago
Philippines Maxicare Healthcare Corporation Full timeJob Responsibilities Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support Provides administrative support to Sales Team, Direct Clients, Agents and Brokers Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions...
-
Call Center Agent/ Customer Service Agent
4 weeks ago
Cagayan Valley, Philippines Neksjob Philippines Full timeHiring!!!Call Center Agent15k-30kDuties/ResponsibilitiesResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications At least High School Graduate or SHS Graduate Good Excellent Communication Skills Basic Analytical ScoreWHAT WE HAVE TO...
-
Sales Agent Sourcer
3 weeks ago
Manila, Philippines Cosmic Technology Inc. Full timeWe are currently seeking a motivated and dynamic Sales Agent Sourcer/Sales Development Specialist to support the growing needs of our sales team. The ideal candidate will be proactive, results-driven, and possess excellent communication and interpersonal skills.Responsibilities:- Support the growing need of manpower for sales agents by actively recruiting,...
-
Technical Support Representative
3 weeks ago
Manila, Philippines Five9 Inc. Full timeFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...