Customer Success Manager

3 weeks ago


Philippines Deltek Full time

Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you

Position Responsibilities:

  • Preparing business reviews and organizing client meetings.
  • Building the business review deck or designing the flow of the demonstration tools in collaboration with the Pod leader
  • Capturing the cloud consumption / usage data from Gainsight PX
  • Promoting upcoming product at customer events
  • Tracking and compiling customer sentiment analysis
  • Collaborate cross functionally to stay informed of active Sales or Services engagement with the customers.
  • Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need while highlighting key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer's issues and needs.
  • Conduct ongoing account reviews to communicate best practices.

Qualifications :

  • Bachelor's degree or equivalent experience
  • 2+ years of experience in sales, a customer service field, or equivalent experience
  • Gainsight and Salesforce experience preferred.
  • Strong, problem-solving skills
  • Excellent customer service and relationship development skills
  • Strong verbal/telephone and written/electronic communication skills.
  • Excellent time management and organizational skills
  • Enthusiastic, hard-working, and pleasant attitude
  • Able to US business hours



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