Customer Success Manager
3 weeks ago
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you
Position Responsibilities:
- Preparing business reviews and organizing client meetings.
- Building the business review deck or designing the flow of the demonstration tools in collaboration with the Pod leader
- Capturing the cloud consumption / usage data from Gainsight PX
- Promoting upcoming product at customer events
- Tracking and compiling customer sentiment analysis
- Collaborate cross functionally to stay informed of active Sales or Services engagement with the customers.
- Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need while highlighting key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer's issues and needs.
- Conduct ongoing account reviews to communicate best practices.
Qualifications :
- Bachelor's degree or equivalent experience
- 2+ years of experience in sales, a customer service field, or equivalent experience
- Gainsight and Salesforce experience preferred.
- Strong, problem-solving skills
- Excellent customer service and relationship development skills
- Strong verbal/telephone and written/electronic communication skills.
- Excellent time management and organizational skills
- Enthusiastic, hard-working, and pleasant attitude
- Able to US business hours
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