Customer Success Specialist

3 weeks ago


Philippines Marie France Group of Companies Full time

Company Overview:

Join our growing Call Center Team dedicated to delivering exceptional customer experiences. As a Customer Support Specialist, you will play a key role in providing timely and effective support to our valued customers, ensuring that their needs are met and their inquiries are resolved with professionalism and care.

Position Overview:

We are seeking enthusiastic and empathetic individuals to join our Call Center Team as Customer Support Specialists. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries via phone, email, and live chat. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply for this role.

Key Responsibilities:

  • Handle inbound customer inquiries and requests via phone, email, and live chat in a timely and professional manner.
  • Properly answers inquiries in all social media platforms and book clients to come into our centers.
  • Provides a positive customer experience as the first point of contact of potential clients.
  • Meet and exceed performance metrics, including call handling times, customer satisfaction scores, and resolution rates.

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, in any field.
  • At least 2 years (s) of working experience in the related field is required for this position.
  • Possess clarity in communicating, superb verbal and written communication skills.
  • Strong communication and interpersonal skills, with the ability to communicate effectively and empathetically with customers.
  • Previous experience in a customer service role is preferred; can think quickly and respond to customer inquiries and issues with confidence.
  • Sound judgment and excellent problem-solving skills
  • Ability to respond appropriately under pressure
  • Adept in providing a positive customer experience
  • Proficiency in computer skills, including experience with CRM systems, Microsoft Office Suite, and other relevant software applications.
  • Can handle customer service and social media at the same time.
  • Required skill(s): Customer account management, Customer Care, Communication skill, and Social Media.
  • Ability to multi-task and cater to several clients at the same time.
  • Applicants must be willing to work on-site in Makati City.

Perks and Benefits:

  • Competitive package commensurate to experience.
  • Comprehensive benefits package, including health insurance upon start date and paid time off.
  • Ongoing training and professional development opportunities.
  • Collaborative and supportive work environment with opportunities for advancement and focus on work-life balance.
  • Shifting schedule until 1am only

How to Apply:

  • If you are a customer-focused individual with a passion for providing exceptional service and making a positive impact, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our call center team. We look forward to reviewing your application and considering you for this exciting opportunity


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