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Customer Success Associate

2 months ago

Philippines Volopay Full time
About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.

We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

Key Responsibilities

  • Help the CS team with onboarding clients specifically with documentation, compliance approval process (KYC, KYB), account set-up, billing, and maintaining accurate customer data
  • Utilize ticketing and support tools like Intercom, ZohoDesk, or similar platforms to manage customer inquiries, issues, and requests
  • Work closely with cross-functional teams, including Product, Customer Success, and Sales, to ensure a seamless customer experience
  • Ability to empathize with customers and provide personalized assistance
  • Ability to understand the entire system and customer scenarios for an initial analysis of the issue
  • Proactively assess and address user needs in order to drive the best possible client experience
  • Document customer problem information, recommendations, and resolution in a clear and concise manner
  • Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers
  • Ability to collect, analyze and manage data
  • Excellent communication and interpersonal skills
  • Strong ability to work on multiple issues and tasks in a fast-paced environment and should prioritize work accordingly to business processes

Skills & Qualifications

  • 0-3 years of customer success/account management experience with focus on Customer Support and Customer Onboarding or equivalent industry experience
  • Previous experience working with ticketing and support tools such as Intercom, ZohoDesk, Zendesk, or similar platforms preferred
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
  • Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands
  • Flexible with work hours to meet client demand; willing to accommodate a schedule that may involve working from 6am - 3pm or 7am-4pm local time
  • Available to work in regions and time zones including Singapore, Australia, Indonesia, and India.
  • Love for excel sheets, numbers, and speaking to people
  • Teamwork skills
  • Attention to detail
  • Proficiency in using ticket and support tools like Intercom and Zohodesk or something similar

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents.

About

Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.

Results: We're doers who overcome obstacles with a can-do attitude.

Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join Volopay for a vibrant, dynamic atmosphere where innovation thrives, and your individuality shines.

Skills: communication,zoho desk,zendesk,chat,customer satisfaction,intercom,up-selling,email,zohodesk,attention to detail,onboarding,teamwork,interpersonal,ticketing tools,customer,data analysis,data,flexibility,customer onboarding,relationship building,customer support,excel

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