Operations Lead

2 weeks ago


Philippines Career Connect (Philippines) Full time
Applicants accepted into these positions will work alongside our existing Managers, will be trained to perform the same duties and handle the same responsibilities, with the expectation that they will eventually become capable of performing the Manager's role by themselves, and become the next additions to the Leadership team of the company. Therefore, applicants for this position are expected to have some prior experience in leadership and organizational management, and possess the skills and attitudes enumerated below, in order to progress into full leadership role.

Key Responsibilities

LEADERSHIP SKILLS

  • Manage a group or several groups of people
  • Address team schedule changes, employee concerns, and operational issues
  • Represent the company well by serving as a role model to subordinates
  • Create and implement rules/standards in order to maintain discipline in the office
  • Conduct coaching, counseling, performance reviews for skill improvement
  • Exercise appropriate judgment regarding department or employee concerns
  • Guide employees who encounter difficulties at work
  • Create and implement Operational strategies on a daily basis
  • Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Organizational Skills

  • Multitask and stay focused always
  • Time management
  • Foresee possible operational problems and create solid solutions
  • Submit deliverables in a timely, efficient and knowledgeable manner
  • Determine the things that need to be prioritized
  • Assist the Manager with daily operations

RECRUITMENT AND TRAINING

  • Interview and assess applicants to meet operational requirements
  • Ensure the smooth transition of new employees
  • Conduct training for new employees
  • Continuously improve employees skills through follow-up training
  • Willing to train and motivate subordinates to reach a leadership position

Requirements

  • Passion for online games
  • Aspiration to become a leader
  • Ability to provide quality and efficient customer support to clients/players
  • 2 years (or more) background/experience in IT Enabled Operations and/or Customer Support
  • Microsoft Office and Google Suites proficiency
  • Strong and positive personality
  • Degree in Information Technology or other related course is a plus
  • Must be willing to work onsite in Ortigas Pasig on a shifting schedule (NIGHTSHIFT)
  • Must be willing to work on weekends and holidays
  • Must be willing to work long hours and render overtime


  • Philippines Insight Global Full time

    Insight Global is looking to bring on an Operations Admin Lead for our Healthcare division in the Philippines!About This Role:Insight Global is a premier technology staffing services firm, ranked as one of the fastest growing staffing firms for 10 consecutive years and named the 3rd largest IT Staffing firm in America. The Operations Administrative...


  • Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an IT Security Operations Lead to guide our Security Analysts through comprehensive security operations including...


  • Philippines, Central Visayas REPS & Co. Full time

    Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We provide tickets to many events and shows across the world including music, sports and theatrical performances. We pride ourselves in finding effective solutions in an ever changing landscape to support the interests of our internal and external...


  • Calamba, Philippines Straive Full time

    Primary Responsibilities:Manage Project Execution and ensure deliverables are in compliance with the Scope of Work (SOW).Communicate status including timely reporting and escalation of issues and risks to Operations Senior ManagerReview project requirements and manage additions in scope.Manage customer expectations and monitor customer satisfaction with...


  • Philippines, Manila Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are seeking a passionate Operations Support Team Lead to be part of the Exam Services Operational Delivery team to support the business...


  • Philippines KONE Full time

    KONE Philippines is embarking upon an exciting growth phase and as such we are seeking a Sales and Operations Planning (S&OP) Team Lead to join our Delivery Operation team in Rockwell, Makati Philippines office.He/she will drives and supports Front Line (FL) planning activities across New Business Solutions and Modernization, resulting in the agreed and...

  • Hub Lead

    3 weeks ago


    Philippines, Manila Shopee Full time

    Job Description:Manage day to day operations within the hub using the daily performance report, track record of high performance, and team improvementEnsures procedures and regulations are being followed throughLead team briefing, weekly meeting with the staff, regular meeting on performanceContinuously improve the key performance indicators (KPIs) of the...


  • Taguig, Philippines Diageo Full time

    Job DescriptionAbout us Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how...

  • Customs Lead

    2 weeks ago


    Philippines Curran Daly & Associates Full time

    Job DescriptionJob Role: Team Lead - CustomsJob Location: Aseana, Ave., Paranaque CityWork Set Up: Hybrid (4x a week onsite)Time Type: Full TimeOperational and Team Management:Propose process changes where needed to drive efficiency and improve executionAct as an ambassador of BSS MNL ISSCPrepare and present performance report to internal and external...

  • Hub Lead

    3 weeks ago


    Philippines, Manila Shopee Full time

    Job Description:Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvementEnsure procedures and regulations are enforcedLead team briefing, weekly meeting with staff, regular meeting on team performanceContinuously improve the key performance indicators (KPIs) of the staff on...

  • Hub Lead

    2 weeks ago


    Philippines, Manila Shopee Full time

    Job Description:Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvementEnsure procedures and regulations are enforcedDispute resolution within and outside the teamLead team briefing, weekly meeting with staff, regular meeting on team performanceContinuously improve the key...

  • Hub Lead

    3 weeks ago


    Manila, Philippines Shopee Full time

    Job Description:Manage the day to day operations within the hub using the daily performance report, track performance and team improvementEnsure procedures and regulations are being followed throughLead team briefing, weekly meeting with staff, regular meeting on team performanceContinuously improve the key performance indicators (KPIs) of the staff on...

  • Lead Accountant

    2 weeks ago


    Philippines Remedy Full time

    The Lead Accountant plays a crucial role in optimizing financial processes for the organization. Responsible for analyzing and improving existing accounting procedures, this role involves collaboration with cross-functional teams, innovative problem-solving, and ensuring compliance with accounting standards and regulations in the Philippines. The role...

  • Team Lead, Regions

    4 days ago


    Philippines Birches Group LLC Full time

    BG - 09The Team Lead, Survey Growth is the manager of the unit focused on engagement with the [Private Sector/Development Sector - IO / NGO] and is responsible for developing strategies and deploying resources to deliver against wider Business Development objectives.As a Community Practitioner, the Team Lead, Business Development has a conceptual grasp of...

  • Squad Lead

    2 weeks ago


    Philippines ING Business Shared Services B.V. Full time

    Direct manager for a team of 6-10 engineers across different technology skillsSetting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance.Identifying training needs of the team and individuals....


  • Philippines Jollibee Group of Companies Full time

    POSITION SUMMARYThe Agile Office Operations Lead ensures that the Agile Office operates in an effective and efficient manner â that Agile initiatives activities are implemented according to plan and with quality, that awareness and interest are generated for the organizationâs agile transformation, and that Agile resources are deployed optimally.PRIMARY...

  • T-Crew EDI Specialist

    2 weeks ago


    Makati City, Philippines Shell Business Operations - Manila Full time

    Principal Accountabilities:The EDI Specialist will be responsible for delivery of EDI and eCommerce technologies for Customer Operations. This will include:Onboarding new customers into the EDI platform.Implementation of minor and major adjustments in the form of Change RequestsEnable EDI Tiered Support ModelDriving timely and sustainable resolution of EDI...


  • Philippines, Taguig ING Business Shared Services B.V. Full time

    Leads a collection of Circles which are together responsible for providing superior sales and service regarding a group of work (region/product/ client group). Propagates the Client Services goals and ensures alignment with the overall objectives of the organization and other divisions and/or Tribes. Facilitates, supports and motivates the CLT Leads to...


  • Makati City, Philippines Shell Business Operations - Manila Full time

    Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our...


  • Philippines WIZ.AI Full time

    Position Overview:We are seeking an experienced BPO Operations Director with a background in Food & Beverage (F&B) industry operations to lead our operational activities. The ideal candidate will have a strong track record of managing and optimizing BPO operations (Call Centre Environment) while possessing deep knowledge and understanding of F&B processes...