Operations Lead
2 weeks ago
Key Responsibilities
LEADERSHIP SKILLS
- Manage a group or several groups of people
- Address team schedule changes, employee concerns, and operational issues
- Represent the company well by serving as a role model to subordinates
- Create and implement rules/standards in order to maintain discipline in the office
- Conduct coaching, counseling, performance reviews for skill improvement
- Exercise appropriate judgment regarding department or employee concerns
- Guide employees who encounter difficulties at work
- Create and implement Operational strategies on a daily basis
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Multitask and stay focused always
- Time management
- Foresee possible operational problems and create solid solutions
- Submit deliverables in a timely, efficient and knowledgeable manner
- Determine the things that need to be prioritized
- Assist the Manager with daily operations
- Interview and assess applicants to meet operational requirements
- Ensure the smooth transition of new employees
- Conduct training for new employees
- Continuously improve employees skills through follow-up training
- Willing to train and motivate subordinates to reach a leadership position
- Passion for online games
- Aspiration to become a leader
- Ability to provide quality and efficient customer support to clients/players
- 2 years (or more) background/experience in IT Enabled Operations and/or Customer Support
- Microsoft Office and Google Suites proficiency
- Strong and positive personality
- Degree in Information Technology or other related course is a plus
- Must be willing to work onsite in Ortigas Pasig on a shifting schedule (NIGHTSHIFT)
- Must be willing to work on weekends and holidays
- Must be willing to work long hours and render overtime
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