Operations Team Lead

2 weeks ago


Calamba Philippines Straive Full time

Primary Responsibilities:

  • Manage Project Execution and ensure deliverables are in compliance with the Scope of Work (SOW).
  • Communicate status including timely reporting and escalation of issues and risks to Operations Senior Manager
  • Review project requirements and manage additions in scope.
  • Manage customer expectations and monitor customer satisfaction with respect to the work product delivered and services performed.
  • Well informed on the details mentioned on the SOW, and capable of facilitating a kick-off meeting.
  • Initiate project turnover after endorsement of the project from the Business Analysts.
  • Schedule, facilitate, and document project meetings, status calls, and working sessions where appropriate serving as the primary liaison between the internal team and the clients.
  • Capable of multiple kick-offs simultaneously.
  • Ability to work in a team settings and multi-task environment

Requirements and skills

  • Bachelors Degree of any field.
  • At least 2 years of experience in supervising and leading a team.
  • Detail-oriented and with good multi-tasking and analytical skills
  • With good interpersonal skills and can efficiently work with a team
  • Experience creating detailed reports and giving presentations.
  • Above average command in English language (Written and Oral)


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