Operations Team Lead
2 weeks ago
Primary Responsibilities:
- Manage Project Execution and ensure deliverables are in compliance with the Scope of Work (SOW).
- Communicate status including timely reporting and escalation of issues and risks to Operations Senior Manager
- Review project requirements and manage additions in scope.
- Manage customer expectations and monitor customer satisfaction with respect to the work product delivered and services performed.
- Well informed on the details mentioned on the SOW, and capable of facilitating a kick-off meeting.
- Initiate project turnover after endorsement of the project from the Business Analysts.
- Schedule, facilitate, and document project meetings, status calls, and working sessions where appropriate serving as the primary liaison between the internal team and the clients.
- Capable of multiple kick-offs simultaneously.
- Ability to work in a team settings and multi-task environment
Requirements and skills
- Bachelors Degree of any field.
- At least 2 years of experience in supervising and leading a team.
- Detail-oriented and with good multi-tasking and analytical skills
- With good interpersonal skills and can efficiently work with a team
- Experience creating detailed reports and giving presentations.
- Above average command in English language (Written and Oral)
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Operations Team Lead
2 weeks ago
Calamba, Philippines Straive Full timePrimary Responsibilities:Manage Project Execution and ensure deliverables are in compliance with the Scope of Work (SOW).Communicate status including timely reporting and escalation of issues and risks to Operations Senior ManagerReview project requirements and manage additions in scope.Manage customer expectations and monitor customer satisfaction with...
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