Team Lead Trainer
3 weeks ago
Company Description
transcosmos Asia Philippines Inc. is a subsidiary of transcosmos inc., headquartered in Japan. transcosmos combines people and technology to enhance the competitive strength of client companies by providing valuable services such as cost reduction services (e.g., contact center, back-office services for HR/Finance/Sales departments, order management, and supply chain management) and sales expansion services (e.g., big data analysis, internet advertising, website development and operation, smartphone/SNS utilization, and telemarketing). transcosmos aims to be the global BPO partner of its clients, providing high-quality BPO services on a global scale. The company is located in Pasig.
Role Description
This is a full-time on-site role for a Team Lead Trainer. The Team Lead Trainer will be responsible for training employees and providing team leadership. The Team Lead Trainer will also be responsible for coaching employees to improve their performance.
Role Profile:
• College graduate
• Has background in Inbound, Outbound, and Non-Voice Services (knowledge on all lines of businesses is a plus)
• With at least 2 years experience in agent training delivery and management training delivery
• Experience conducting T3 sessions, or have experience handling other trainers
• Excellent oral and written communication skills at all levels of the organization with minimal supervision
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
• Team Player and ability to manage team of trainers
• Has good attendance records
• Ability to impose Self-Direction
• Can Work under minimal supervision
• Knows how to conduct Root Cause Analysis
• Excellent Presentation skills / Basic Adult Training Delivery
• Training Needs Analysis
• Amenable to work onsite.
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