KYC Academy Trainer

Primary objective

Through the execution of global KYC strategy, you will train INGâs CDD/TM/Screening community to become competent members of the team, who are capable and qualified to undertake their role. Your role is to lead the formal training delivery in partnership with SMEâs, practitioners, team leads in order to deliver the learning path, enable KYC teams to enhance knowledge and develop skills in the fight against financial crime.

Responsibilities:

Training at the heart of team performance. As part of the global KYC Academy, you execute the global education strategy for CDD Analysts/TM Investigators and Alert Handlers within defined groups, partnering with colleagues/operations team members. Answering to the operational need through the effective delivery of training interventions in order to enhance knowledge and skills of analysts. You will spend on average approximately 60% to 80% of your time delivering global training programmes to groups of analysts (and team leads) mainly based in ING IBSS Manila . Rest of the time is spent on preparation of trainings with colleagues from Global KYC Academy (content developers) , collaborating with SMEâs and Operational teams, providing input and feedback related to training delivery

• Deliver instructor led training (ILT and VILT) on KYC topics on behalf of the KYC Academy Pillars e.g. CDD/TM/Screening
• Support the development of training programmes that address KYC staff , collaborate with KYC Academy colleagues to identify global training/trainer needs/requirements.
• Support the preparation of Global KYC Academy training materials â SME knowledge content, lesson plans, videos, and presentations.
• Provide feedback from training events to Academy content SMEâs, ISD and management
• Support the exploration, delivery, testing and rolling out of new learning initiatives in collaboration with the other members of the function
• Support the implementation and management of monitoring systems to ensure that all trainers are performing job responsibilities according to requirements.
• Drive ING brand values, messaging and philosophy through all training delivery and development activities.
• Keep abreast of trainer/training trends, developments, best practices and innovations relevant to INGâs AFC/KYC practices.

Organisation

You would be part of the Global KYC Academy and based in IBSS Manila

Requirements:

• Degree in related field and/or relevant (financial services) qualification
• Proven track record in the area of training delivery within financial services, as a trainer practitioner
• Ability to translate complex information into simple/understandable learning delivery
• Exceptional people developer. Ability to relate to staff at all levels. Coaching experience would be an advantage
• Communicate effectively with team members, the trainer community and KYC stakeholders
• Excellent written, verbal and interpersonal communication skills.
• Fluent in English and importantly to be able to deliver effective training in English.
• Team player and capable networker
• Critical and creative thinker with innovative problem solving skills
• Ability to work across multiple time zones

A big plus:

• Operational experience in the areas of Customer Due Diligence or Transaction Monitoring or Screening
• Expert level knowledge - AML/Financial Crime/Compliance qualification from recognised body i.e. ACAMS, ICA etc.
• Content/instructional design experience
• Virtual training delivery experience with Microsoft Teams
• Exposure to multi-cultural learning environments