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Service Delivery Analyst II

2 months ago

Manila Philippines FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL BRING:

  • Must have skills/tools/experience u2013 Experience/knowledge with Data transmission (transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS)

  • , Windows Server Administration, and Customer & technical support experience.

  • Nice to have skills/tools/experience - Moveit experience and Mainframe Datasets are a plus. Ability to work in a rotating schedule and able to work with minimum supervision.

  • At least 4 years of relevant work experience

  • Must be willing to work on a hybrid setup (2-3 times a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Stations, EDSA)

  • Must be willing to work on a night shift (9:00pm to 6:00am) and weekdays offWe operate 24x7

  • College undergraduates or associate degree holders with relevant work experiences are welcome to apply

  • Experience in MoveIT tool or other similar file transfer tools

  • Problem Solving and programming skills are beneficial, VB scripting.

  • Attention to Detail, Design and following standards to facilitate large system operation.

  • Experience application production support and Monitoring tools

  • Experience with high volume batch transmission systems is beneficial.

  • Good knowledge in Server to Server connectivity

  • Knowledge in Operating System

  • Knowledge in Scheduler

  • Knowledge in Server to Server communication

  • Good communication skills

  • Knowledge in Data Transfers / Migration

  • Knowledge in Scripting

  • Good understanding of IP networking

  • Knowledge in SFTP

  • Knowledge in ITIL Service Management process

WHAT YOU WILL BE DOING:

  • Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

  • Arranges data transfer requirements in analyzing requirements preparing a process and completing documentation adhering to standards

  • Accomplishes testing of data transfer configurations as required by ticket/project requirements

  • Confirms implementation of production interfaces as required by ticket/project.

  • Maintains client confidence and protects operations by keeping information confidential

  • Ensures operation of systems by following instructions troubleshooting malfunctions making changes to process/documentation as needed for on-call support

  • Contributes to national team effort by accomplishing related results as needed

  • Knowledge of MOVEit system and transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS. Problem Solving and programming skills are beneficial, VB scripting. Attention to Detail, Design and following standards to facilitate large system operation.

  • Experience with high volume batch transmission systems is beneficial.

WHAT WE OFFER:

  • A competitive salary and benefits

  • Great workspaces with dedicated and motivated colleagues

  • A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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