Service Delivery Consultant

1 week ago

Manila, National Capital Region, Philippines SimCorp Full time

Service Delivery Consultant - EMEA page is loaded

Service Delivery Consultant - EMEA Apply locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id R

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world's leading integrated investment management solutions provider. We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal-opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us:

Service Delivery Consultants are skilled professionals who form part of our Professional Services team working within Customer Services and based within the Market Units. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. Service Delivery Consultants may instruct or coach Service Delivery Associates.

What you will be responsible for

  • Be a point of contact for client installation of SimCorp Data Management Solution
  • Maintain client's installation and identify projects for improvements of client's installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
  • Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
  • Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
  • Take part in validation and testing activities as needed
  • Ensure high quality of all deliverables provided to the client
  • Build and maintain Product knowledge base
  • Maintain client installation information
  • Provide feedback to Product Division and Global Standards on product quality and client needs
  • Support implementing projects to improve existing client installations
  • Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
  • Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
  • Identify where clients can use new license modules & services
  • Become trusted adviser of our clients around the world

What we value

  • Experience with operating standard applications, preferable in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
  • Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
  • Technical skills
    • Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
  • Knowledge of Cloud operations (AWS, Azure) is a plus
  • Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
  • Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
  • Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
  • Strong analytical skills
  • Strong interpersonal skills and a self-assured approach
  • Excellent communication and presentation skills including listening skills
  • Proactive nature and a natural drive for problem solving
  • Enthusiastic, committed and result-oriented

Next steps

Please click the "Apply" button or get in touch with Rey Adrian Reyes ) to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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SimCorp is a leading provider of investment management solutions to the world's largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds.
Here you will get to work with skilled and supportive colleagues. We are more than 2500+ employees from 70+ nationalities dedicated to supporting our 300+ clients across the globe.
We celebrate multiple approaches and points of view, together we're building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities.

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