Service Delivery Analyst II

4 weeks ago

Manila, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Job Description

GENERAL DUTIES & RESPONSIBILITIES
⢠Provides technical support activities for a software production processing environment.
⢠Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
⢠Detects, diagnoses and reports related problems.
⢠Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
⢠Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
⢠Creates and maintains complete documentation relative to the support of application software.
⢠Provides twenty-four hour support for applications and supporting software.
⢠Provides consultation to internal users with regard to software capabilities and use.
⢠Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
⢠Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
⢠Assists development teams in requirements definition, system design and delivery of projects.
⢠Verifies technical specifications for development projects.
⢠Acts as project liaison/Services Delivery advocate on projects.
⢠Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
⢠Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
⢠Conducts production support validations/certifications and accepts turnover from development.
⢠Provides standardized operational reporting metrics to business as well as information technology management.
⢠Monitors and maintains product availability, capacity and performance for products based on defined service level.
⢠Provides support to the application security functionality and related administrative and audit services.
⢠Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
⢠Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
⢠Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Associateâs degree or Bachelorâs degree or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
⢠Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
⢠Requires a working knowledge of applications and utilities used by supported products
⢠Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
⢠Ability to demonstrate interpersonal and teambuilding skills and manage conflict
⢠Ability to understand and apply concepts
⢠Ability to analyze and solve problems using learned techniques and tools including escalation practices
⢠Skilled use of Microsoft Office package and related software applications is required
⢠Team skills, including the ability to establish and maintain effective working relationships
⢠General business skills, industry knowledge, financial management and planning skills
⢠Strong analytical, statistical and problem solving skills
⢠Ability to utilize judgment in decision making process and decisions related to job tasks
⢠Strong organizational skills and ability to handle multiple tasks and meet deadlines
⢠Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
FIS JOB LEVEL DESCRIPTION
Developing level professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works on multiple concurrent projects of medium complexity. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on semi-complex processes to learn through experience. Typically requires three to five years of experience in service delivery or related discipline.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

  • Service Delivery Analyst II

    4 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type: Full-timeType Of Hire: Experienced (relevant combination of work and education)Education Desired: Associate's DegreeTravel Percentage: 0%Job DescriptionProvides technical support activities for a software production processing environment.Installs, maintains, and supports application/source code and/or its components and subsystems including...

  • Service Delivery Analyst II

    1 month ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type: Full-timeType Of Hire: Experienced (relevant combination of work and education)Education Desired: Associate's DegreeTravel Percentage: 0%Job DescriptionProvides technical support activities for a software production processing environment.Installs, maintains, and supports application/source code and/or its components and subsystems including...

  • Service Delivery Analyst Senior

    2 weeks ago

    Manila, National Capital Region, Philippines FIS, Inc. Full time

    Service Delivery Analyst Senior (COBOL Mainframe) Service Delivery Analyst Senior (COBOL Mainframe) FIS, Inc. Manila, Philippines Service Delivery Analyst Senior (COBOL Mainframe) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Service Delivery Analyst Senior (COBOL Mainframe) Are you curious, motivated, and forward-thinking? At FIS...

  • Analyst II, Global Banking Manila

    2 weeks ago

    Manila, National Capital Region, Philippines Northern Trust Corp Full time

    Analyst II, Global Banking Manila page is loaded Analyst II, Global Banking Manila Apply locations Manila, Philippines time type Full time posted on Posted Yesterday job requisition id R126972 About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CEVA Freight Management Shared Service Center Full time

    Service Delivery ManagerCEVA Global Business Services Manila is looking for a motivated and experienced Service Delivery Manager to join our teamAs a Service Delivery Manager, you will be responsible formanaging the activities and responsibilities of the Operational Tower supporting our Local Stations.As a part of this management, the Service Delivery...

  • Accounting Analyst II

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Book Royalties Analyst II page is loaded Book Royalties Analyst II Apply locations Manila time type Full time posted on Posted 24 Days Ago job requisition id R77102 Accountabilities: 1. Reconciliation Assemble, format and distribute monthly exception reports: Sales Not in Contract [SNIC], Unassigned Royalty Rate [URR], and Suspended Sales. Review the...

  • Software Asset Management Analyst II

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Software Asset Management Analyst II page is loaded Software Asset Management Analyst II Apply locations Manila Cebu Iloilo time type Full time posted on Posted 7 Days Ago job requisition id R78581 This role requires good analytical skills and working knowledge of software licensing models, software compliance, and asset management tools. Your Day-to-Day...

  • Financial Risk Specialist II

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Financial Risk Specialist II page is loaded Financial Risk Specialist II Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted Yesterday job requisition id REQ Job Overview:COO Risk is the shared service centre of the global risk community. It is responsible for a broad range of service management activities to its global risk...

  • Warehouseman II

    2 hours ago

    Metro Manila, Philippines Department of Social Welfare and Development Central Office - Government Full time

    Warehouseman II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines CXC Full time

    Responsibilities Analyze information obtained from various sources critically, resolve disputes, break down complex material into smaller pieces, and abstract from detailed knowledge to a broad understanding.Evaluate information needs and functional requirements in a proactive manner, working with both internal and external clients. Support the delivery of...

  • Trainer II

    4 weeks ago

    Sta. Cruz Manila, Philippines Concentrix Full time

    Job Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

  • Trainer II

    2 months ago

    Sta. Cruz Manila, Philippines Concentrix Full time

    Job Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

  • Operations & Delivery Support Analyst, DataOps

    2 weeks ago

    Manila, National Capital Region, Philippines Equinix Full time

    Operations & Delivery Support Analyst, DataOps page is loaded Operations & Delivery Support Analyst, DataOps Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id JR Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's...

  • Finance Services Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Group Limited Full time

    Finance Services Senior Analyst - NA FP&A Finance Services Senior Analyst - NA FP&A QBE Insurance Group Limited Manila, Philippines Finance Services Senior Analyst - NA FP&A QBE Insurance Group Limited Manila, Philippines Posted 4 days ago Permanent Competitive Finance Services Senior Analyst - NA FP&A Primary DetailsTime Type: Full timeWorker Type:...

  • Intelligence Officer II

    2 hours ago

    Metro Manila, Philippines BIR, Revenue Region No. 13, Cebu City - Government Full time

    Intelligence Officer II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Technical Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Technical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...

  • Application Delivery Lead

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Full time

    Application Delivery Lead | Manila (Hybrid) Engineering - Software (Information & Communication Technology) The Application Delivery Lead will be responsible for a portfolio of applications within the QBE estate and will oversee all of the activities touching those applications to ensure that the applications within their remit are well managed, secure and...

  • Director- IT Service Delivery

    2 weeks ago

    Manila, National Capital Region, Philippines Globant Commerce Studio Full time

    Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.As an award-winning partner of enterprise-class...

  • Director Service Delivery

    2 weeks ago

    Manila, National Capital Region, Philippines Gear Inc. Full time

    Key Responsibilities:Strategic Planning and Execution:Develop and implement operational strategies aligned with the company's goals and objectives.Identify opportunities for process improvement and implement best practices to enhance operational efficiency.Service delivery management:Oversee day-to-day service delivery and operations to ensure smooth and...

  • Information Technology Officer II

    2 days ago

    Manila, National Capital Region, Philippines DEPARTMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY Full time

    Information Technology Officer II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.