Service Delivery Analyst II

4 weeks ago

Manila, National Capital Region, Philippines FIS Global Full time

Position Type: Full-time

Type Of Hire: Experienced (relevant combination of work and education)

Education Desired: Associate's Degree

Travel Percentage: 0%

Job Description

  • Provides technical support activities for a software production processing environment.
  • Installs, maintains, and supports application/source code and/or its components and subsystems including third-party software.
  • Detects, diagnoses, and reports related problems.
  • Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides 24-hour support for applications and supporting software.
  • Provides consultation to internal users regarding software capabilities and use.
  • Follows escalation procedures to resolve incidents, problems, or known errors in a timely manner.
  • Assists development teams in requirements definition, system design, and project delivery.
  • Verifies technical specifications for development projects.
  • Acts as a project liaison/Services Delivery advocate.
  • Assists client support with the development of internal and client-directed communication related to incidents, problems, or known errors.
  • Plans and supports application-specific disaster recovery activities.
  • Conducts production support validations/certifications and accepts turnover from development.
  • Provides operational reporting metrics to business and information technology management.
  • Monitors and maintains product availability, capacity, and performance for products based on defined service levels.
  • Provides support to the application security functionality and related administrative and audit services.
  • Participates in change management reviews and validates associated documentation.
  • Provides on-call support and extended working hours when necessary.
  • Performs other related duties as needed.

Education Requirements

Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities

  • Communicates ideas clearly and professionally both verbally and in writing.
  • Working knowledge of applications and utilities used by supported products.
  • Skills in basic diagnostic techniques and corrective actions.
  • Ability to demonstrate interpersonal and team-building skills.
  • Strong analytical, statistical, and problem-solving skills.
  • Utilizes judgment in decision-making and problem-solving processes.
  • Strong organizational skills and ability to handle multiple tasks.
  • Requires effective working relationships with all levels of management, employees, clients, and the public.
  • Requires 3-5 years of experience in service delivery or related discipline.

FIS Job Level Description

Developing level professional role requiring moderate skills with a high level of proficiency. Works under general supervision with autonomy for independent judgment. Identifies non-routine issues, escalates as needed. Actively contributes to projects, shares ideas, and suggests improvements. Consults with senior peers for guidance. Typically needs 3-5 years of experience in service delivery or a related field.

Privacy Statement

FIS values the privacy and security of all personal information processed to provide services. For details on how FIS protects personal information online, refer to the Online Privacy Notice.

  • Service Delivery Analyst Senior

    1 week ago

    Manila, National Capital Region, Philippines FIS, Inc. Full time

    Service Delivery Analyst Senior (COBOL Mainframe) Service Delivery Analyst Senior (COBOL Mainframe) FIS, Inc. Manila, Philippines Service Delivery Analyst Senior (COBOL Mainframe) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Service Delivery Analyst Senior (COBOL Mainframe) Are you curious, motivated, and forward-thinking? At FIS...

  • Analyst II, Global Banking Manila

    1 week ago

    Manila, National Capital Region, Philippines Northern Trust Corp Full time

    Analyst II, Global Banking Manila page is loaded Analyst II, Global Banking Manila Apply locations Manila, Philippines time type Full time posted on Posted Yesterday job requisition id R126972 About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since...

  • Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines CEVA Freight Management Shared Service Center Full time

    Service Delivery ManagerCEVA Global Business Services Manila is looking for a motivated and experienced Service Delivery Manager to join our teamAs a Service Delivery Manager, you will be responsible formanaging the activities and responsibilities of the Operational Tower supporting our Local Stations.As a part of this management, the Service Delivery...

  • Accounting Analyst II

    1 week ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Book Royalties Analyst II page is loaded Book Royalties Analyst II Apply locations Manila time type Full time posted on Posted 24 Days Ago job requisition id R77102 Accountabilities: 1. Reconciliation Assemble, format and distribute monthly exception reports: Sales Not in Contract [SNIC], Unassigned Royalty Rate [URR], and Suspended Sales. Review the...

  • Software Asset Management Analyst II

    1 week ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Software Asset Management Analyst II page is loaded Software Asset Management Analyst II Apply locations Manila Cebu Iloilo time type Full time posted on Posted 7 Days Ago job requisition id R78581 This role requires good analytical skills and working knowledge of software licensing models, software compliance, and asset management tools. Your Day-to-Day...

  • Financial Risk Specialist II

    1 week ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Financial Risk Specialist II page is loaded Financial Risk Specialist II Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted Yesterday job requisition id REQ Job Overview:COO Risk is the shared service centre of the global risk community. It is responsible for a broad range of service management activities to its global risk...

  • Business Analyst

    1 week ago

    Manila, National Capital Region, Philippines CXC Full time

    Responsibilities Analyze information obtained from various sources critically, resolve disputes, break down complex material into smaller pieces, and abstract from detailed knowledge to a broad understanding.Evaluate information needs and functional requirements in a proactive manner, working with both internal and external clients. Support the delivery of...

  • Operations & Delivery Support Analyst, DataOps

    1 week ago

    Manila, National Capital Region, Philippines Equinix Full time

    Operations & Delivery Support Analyst, DataOps page is loaded Operations & Delivery Support Analyst, DataOps Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id JR Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's...

  • Technical Support Representative II

    1 week ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Technical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...

  • Finance Services Senior Analyst

    1 week ago

    Manila, National Capital Region, Philippines QBE Insurance Group Limited Full time

    Finance Services Senior Analyst - NA FP&A Finance Services Senior Analyst - NA FP&A QBE Insurance Group Limited Manila, Philippines Finance Services Senior Analyst - NA FP&A QBE Insurance Group Limited Manila, Philippines Posted 4 days ago Permanent Competitive Finance Services Senior Analyst - NA FP&A Primary DetailsTime Type: Full timeWorker Type:...

  • Information Technology Officer II

    1 day ago

    Manila, National Capital Region, Philippines DEPARTMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY Full time

    Information Technology Officer II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Application Delivery Lead

    1 week ago

    Manila, National Capital Region, Philippines QBE Insurance Full time

    Application Delivery Lead | Manila (Hybrid) Engineering - Software (Information & Communication Technology) The Application Delivery Lead will be responsible for a portfolio of applications within the QBE estate and will oversee all of the activities touching those applications to ensure that the applications within their remit are well managed, secure and...

  • Director- IT Service Delivery

    1 week ago

    Manila, National Capital Region, Philippines Globant Commerce Studio Full time

    Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.As an award-winning partner of enterprise-class...

  • Director Service Delivery

    1 week ago

    Manila, National Capital Region, Philippines Gear Inc. Full time

    Key Responsibilities:Strategic Planning and Execution:Develop and implement operational strategies aligned with the company's goals and objectives.Identify opportunities for process improvement and implement best practices to enhance operational efficiency.Service delivery management:Oversee day-to-day service delivery and operations to ensure smooth and...

  • Service Delivery Consultant

    1 week ago

    Manila, National Capital Region, Philippines SimCorp Full time

    Service Delivery Consultant - EMEA page is loaded Service Delivery Consultant - EMEA Apply locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id R Who we are For over 50 years, we have worked closely with investment and asset managers to become the world's leading integrated investment management solutions provider. We are...

  • Service Delivery Officer

    4 days ago

    Manila, National Capital Region, Philippines White Cloak Technologies, Inc. Full time

    We are seeking a motivated and detail-oriented Delivery Lead to join our growing team. This individual is responsible for ensuring that services are being seamlessly delivered to the clients of the organization. They will act as the main liaison between clients and the team, ensuring clear communication and seamless staff integration. ResponsibilitiesService...

  • Senior Business Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines CRIF S.p.A. Full time

    Designation: Business Analyst Lead Vertical: Global Delivery The position will be a part of Company's S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in the Philippines...

  • Senior Business Analyst

    1 month ago

    Manila, National Capital Region, Philippines CRIF S.p.A. Full time

    Designation: Business Analyst Lead Vertical: Global Delivery The position will be a part of Company's S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in the Philippines...

  • Application Delivery Lead

    1 week ago

    Manila, National Capital Region, Philippines QBE Insurance Group Limited Full time

    Application Delivery Lead QBE Insurance Group Limited Manila, Philippines Application Delivery Lead QBE Insurance Group Limited Manila, Philippines Posted 2 days ago Permanent Competitive Application Delivery Lead Primary DetailsTime Type: Full timeWorker Type: EmployeeThe Application Delivery Lead will be responsible for a portfolio of applications...

  • Finance Services Senior Analyst

    1 week ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time

    Finance Services Senior Analyst - NA FP&A page is loaded Finance Services Senior Analyst - NA FP&A Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 3 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for financial and budget analysis through expense management and management...