Technical Support Representative II

2 weeks ago

Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

Technical Support Representative II page is loaded

Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481

This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

Job Description

  • Multi-skilled to support both Law Enforcement Portal and Risk Narrative customers
  • Installation, training and providing technical support to multiple level end users in diverse technical areas
  • Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
  • Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
  • Strong customer focus including multiple internet browsers packages
  • Assist customers with training of product and services ordering, interpretation and site navigation.
  • Effectively troubleshoot and resolve web-based applications including browser configuration.
  • Research order requests to ensure timely delivery to our customers.
  • Contact customers to respond to inquiries, status and escalation outcome.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM.
  • Perform other duties as assigned.

Qualification

  • Graduate of any 4 year course is preferred but not required
  • 1 year customer service in technical contact center environment or equivalent training (2 years preferred)
  • Internet Connectivity Customer Service is a plus.
  • Background of the US Insurance industry preferred.
  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
  • Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
  • Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.
  • Excellent written and verbal communication
  • Excellent customer service skills
  • Excellent in multi-tasking
  • No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Please read our Candidate Privacy Policy .

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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