Service Leader

3 weeks ago

Philippines Filinvest Development Corporation Full time
Position Summary

The purpose of the job is to lead and execute the business strategy of migration/transition of finance and accounting processes from different FILINVEST hotels/properties to HERC F & A team to achieve operational and cost efficiencies including process standardization and automation initiatives.

Scope And Responsibilities

MEETS & EXCEEDS CUSTOMERS & TEAM MEMBERS EXPECTATIONS

  • Achieve migration/transition timeline and schedule of finance and accounting processes from approved scope as well as operational and cost efficiency targets.
  • Conduct analysis of existing finance and accounting processes to identify additional opportunities for migration/transition and improvement.
  • Develop comprehensive migration/transition plan including timelines, resources, risk assessment and communication strategies.
  • Lead the execution of process migration/transition, ensuring adherence to timelines, business controls, policies and procedures and budgets.
  • Work with various stakeholders to gather requirements for migration and address any challenges or obstacles.
  • Create detailed documentation of existing processes including workflows, standard operating procedures and training materials and update for migration/transition-readiness.
  • Provide training and support to end-users to ensure successful adoption of migrated processes and systems.
  • Develop service level agreements (SLAs), metrics and key performance indicators (KPIs) to assess the effectiveness of training, work shadowing and measure performance Post Go-Live.
  • Conduct Post Go-Live Reviews to monitor the success of migration/transition to shared service team.
  • Publish SLAs, metrics & KPIs of HERC Finance & Accounting Team Post Go-Live.
  • Identify opportunities for process optimization and automation to enhance efficiency and effectiveness post-migration.

Competencies And Skills Required

  • Strong analytical Skills
  • Highly driven and self-motivated
  • Process driven and with attention to details.
  • Team and customer-service oriented
  • Strong project management skills including the ability to prioritize tasks, manage resources and mitigate risks.
  • Proficiency in process mapping, flowcharting tools including Visio or equivalent
  • Outstanding communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels of the organization.

Qualifications

EXPERIENCE

EDUCATIONAL ATTAINMENT

  • BS ACCOUNTANCY or ACCOUNTING MAJOR

Work Experience

  • Minimum 5 years, prior Supervisory experience of at least 2 staff
  • Experience in process migration, business process reengineering or systems implementation.
  • Knowledge in using an ERP system (SAP, Oracle) or any accounting system for medium to large-sized company (Net Suite, Navision, Business Central, IFCA)
  • Experience in external audit or local statutory reporting requirements (BIR, SEC, local govt)
  • Experience working with cross-functional teams in a fast-paced, dynamic environment.
  • Knowledge and experience of industry best practices in process improvement (LEAN SIGMA), change management and IT automation.
  • Experience with a BPO/shared service organization is preferred.

LICENCES OR CERTIFICATES

Preferably a Certified Public Accountant.

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