Customer Service Representative

3 days ago

Pasay City, Philippines Manpower Core Group Inc. Full time

Discover your 100% YOU with us

Position: Customer Service Representative
Work setup & shift: Work From Home | Dayshift

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.


Your Role:

As a Customer Service Representative, you will:

Handling inbound and outbound calls
De-escalate situations involving dissatisfied clients Ensuring daily client report is sent on time and correct
Offering patient assistance and support
Guide callers through troubleshooting
Supporting the firm's compliances and protocols
Collaborates with other departments as needed to resolve customer issues

What You Need:

Non-negotiables

College Level
Experience in collections and/or debt recovery is highly valued
Must have strong communication both written and verbal.
Great active listening skills
A patient and empathic attitude.
Strong time management and organizational skills.

Preferred Skills:

Comfortable working in a fast-paced environment.
Computer literacy (MS Word, Excel, Google Spreadsheets)
Adaptability and flexibility.
Exceptional interpersonal skills.
Must be good at multi-tasking.

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